Business Process Reengineering[BPR，业务流程重组]
(BPR[企业流程重组])

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Hammer和Champy给企业流程重组（Business Process Reengineering，BPR）所下的定义是“从根本上反思和重新设计业务流程，以实现关键绩效如成本、质量、服务和反应速度的突破性进展”。

不同于对企业的某个单一功能领域（如生产、财务、市场）进行组织和绩效考察，Hammer和Champy建议要考察企业的完整业务流程， 从购料到生产，从市场到分销， 通过一整套的业务流程重组来变革企业。
 

以顾客为导向的价值创造是运用BPR的最主要因素，信息技术则是使BPR成为现实的最重要角色。 比较： Relationship Marketing[关系营销]

Michael Hammer和James Champy

Michael Hammer和James Champy是BPR的主要拥护者， 在《企业重组》（Reengineering the Corporation）、《重组管理》（Reengineering Management）及《企业行动纲领》（The Agenda）等一系列的著作中，他们认为，大量时间在工作任务从一个部门向另一个部门的传输过程中，被浪费掉了。 他们主张，委任一个专门团队，执行流程中的各个环节的工作任务，会更有效率。

BPR的五个步骤

Davenport（1992）设计了BPR五步模型：

1. 树立企业愿景，制定流程目标： BPR模型以企业愿景为驱动，以节约成本、节约时间、提高产出和质量为目标。
2. 辨认有待重新设计的企业流程： 大多数企业运用“高效法”（High-Impact Approach）聚焦最为重要的流程，或是与企业愿景常常发生冲突的流程。 极少一部分些企业运用“穷尽法”（Exhaustive Approach）找出企业的所有流程，然后优先考虑亟待重新设计的流程。
3. 认识和衡量现有业务流程： 避免重复过去的错误，为将来的改进提供一个底线基准。 比较： Scientific Management[科学管理]
4. 寻找流程重组的IT技术： 对这一技术要有充分认识，要能够胜任BPR。
5. 设计和建造新流程模型： 不要将此步骤视作BPR五步流程的终点， 而要把它当作一个模型（Prototype），当作一个循环反复过程的新起点， 这一模型（Prototype）把BPR和快速导出结果的目标统一了起来，把顾客的参与和满足统一了起来。

有些情况下，还要执行第六步： 根据重组后的主要流程，相应调整企业结构和管理模型。

影响BPR的一般外部环境

尽管对此提出建议比较困难，但确实存在一些必须要考虑的关键因素：

• 竞争对手是否明显超过了自己的公司？ 比较： Turnaround Management[重建管理]
• 组织内是否矛盾冲突四起？
• 公司是否频繁召开会议讨论解决问题？
• 是否大量使用非结构化的通讯手段？ （如备忘录、电子邮件等）
• 是否有可能采取一种渐进提高的办法？ (参见： Kaizen[改善])。

对BPR的批评意见

因为重组结果往往是大幅裁员，BPR因此染上恶名。 尽管对BPR的宣传介绍甚嚣尘上（有报道称，为了使《企业重组》登上畅销书榜首，作者自购了不小的数量），从事实来看，BPR并未达到其宣称的效果。 主要原因是：

• BPR假设企业绩效的制约因素在流程中是无效的， 但实际情况并非总是如此。 同时，BPR也无力证明这一假设。
• BPR假设绩效改进需要一个全新的炉灶，完全忽视企业现状。
• BPR[企业流程重组]不提供有效方式集中改善努力于组织的限制。 (如由Goldratt完成在Theory of Constraints[约束理论])。
• 有时或者可能相当经常，逐渐和增加变动(例如Kaizen[改善])也许是一个更好的方法。
• BPR是典型的美国人思维方式，具有偏颇性。 (参见： Cultural Dimensions[文化尺度])

BPR与Kaizen的比较

将Kaizen与BPR作比较，很容易发现，Kaizen更人性化，更容易执行，是一个长期过程，变革的步子很小。 与之相反，BPR却是以技术为导向的疾风骤雨式变革，追求彻底变化，需要相当大的变革管理技能。

参考书： Hammer and Champy - Reengineering the Corporation [中译本《改造企业》，台湾牛顿出版公司，1993]

参考书： Davenport - Process Innovation

论坛 关于以下内容的论坛讨论：业务流程重组。 Quotes on Business Process Reengineering Do you know some deep, famous or funny quotes on Business Process Reengineering? Quotations? Proverbs? Please share them as a reaction to this posting and mention the author. To get started, here's my... 100   4条评论 Costs of BPR - Any ideas? Hoping that someone can point to some reference providing info on how much a BPR activity would cost -- some percentage of overhead expenses??... 67   3条评论 Is BPR Helping ERP or is ERP Helping BPR? My main area is BPR. I just want to know your expert opinion (just general) regarding the relationship of BPR and ERP. It is a fact that BPR uses technology for efficiency however, I have come across... 24   9条评论 BPR is needed in Ethiopia I believe BPR is an important change management tool. It is a radical tool. You can't help or solve all the bureacratic mess created on customers with any other tools - be it Kaizen , TQM, etc. Th... 23   11条评论 Cases of Successful BPR Implementation / BPR Success Stories Can you point out companies who were successful in BPR implementation? And what is the success rate of these projects? I am currently doing my thesis on this topic. Any assistance would be appreciate... 20   3条评论 BPR Followed by Continuous Improvement or TQM After we implement BPR on the ground we should use TQM as a continuous improvement tool or call it Kaizen or other tools to maintain the system and satisfy the "moving target" customers needs.... 15   5条评论 Is BPR Useful for Small Companies (SMEs)? Can BPR be used in small and middle size companies as well?... 14   7条评论 BPR Works only Top-Down I am a BPR envangelist and in my experience BPR is only effective if it starts from the top, i.e. when senior managers accept the challenge to first revamp their mental models of management before the... 14   4条评论 Business Process Reengineering = People In BPR the people are the process and they are central to the success of any innovative change.... 9   2条评论 Business Process Reengineering and Downsizing Why should BPR proceed downsizing?... 9   3条评论 BPR in agricultural research? Is BPR applicable for the agricultural research sector? Is there anyone in the world who can share me the experience how to reengineer the agricultural research system?... 9   3条评论 Transition to a Paperless Office: Best Practices The "Paperless Office" has been a buzz word in office culture for 3-4 decades now. More and more organizations and departments within organizations are attempting to go paperless. It is likely that Co... 9   3条评论 Developing a Standard Framework for BPR After reviewing literature, I think that there exists no standard process of BPR. Every company redesigns its processes in its own way. I believe different cultures, strategies and organizational str... 8   3条评论 Personal Business Process Reengineering? Would anyone help me with one doubt here, can the concept of BPR be implemented in anyone�s personal life to have a radical change? Or is BPR specifically for business need only?... 8   5条评论 Public Sector BPR Through E-Governance Initiatives In the public sector field of a government like India, implementing a 100% BPR would be difficult. Because the waste processes & positions identified out of such exercises would be of greater portion ... 6   3条评论 Cases and Causes of BPR Failure / BPR Disasters Hello, I'm doing research on BPR failure cases. Unfortunately, I can't find any cases to illustrate my research. Could you please tell me where I can find this kind of cases? Thank you in advance.... 6   6条评论 The Role of AI in BPR What do you think is the role of Artificial Intelligence (big data, self-learning software, digital networks, algorithms) in Business Process Reengineering? Is it a catalyst or does it replace BPR?... 5   1条评论 BPR Maturity Level Assessment for Completed Project Proposals I am writing a dissertation on measuring the maturity level of projects under the BPR umbrella: 1. Completed project (in construction sector) 2. Completed proposal (for an ERP system) I understand ... 3   3条评论 Business Process Reengineering in Agriculture How to start BPR from clean sheet for large and very old agri industry? Any effective guide line? Thank You!... 2   2条评论 开始一个新的论坛主题关于业务流程重组 免费注册

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最佳实践 关于业务流程重组的最高评价的讨论主题。在这里你会找到最有价值的思路和切实可行的建议。 🥇 What Knowledge is Required for BPR? The underlying assumption on BPR presented in this article is "task completion through unified team effort". But how is this possible in the practical business world? There aren't any group of member... 43   2条评论 🥈 Mental Transformation Required to Implement Business Process Reengineering BPR is a tool for making a fundamental, radical & dramatical change but what is most important is the mental transformation required to implement it. I believe if we understand it we can bring a revo... 40   3条评论 🥉 The Role of HR in Business Process Reengineering (BPR) We already know BPR is not about IT only. But I'd like to find out what can or should be the role of HRM (Human Resource Management) in effective BPR implementations? Thanks for sharing your thoughts... 20   26条评论 Faster and more Flexible than BPR - Alternative Approaches? Is there any other alternative to BPR? Something that is more flexible, faster and with less work than BPR.... 16   9条评论 Reward Management During Business Reengineering More often than not, Kenyan organizations in need of adapting to changes in the competitive business environment fail to satisfy the needs of the diverse groups of employees within the company. Many e... 11   5条评论 Alignment of BPR and IT Solution Approach I am conducting research as part of a Masters degree on the combination of business process change methodologies i.e. radical and continuous improvement and IT solution approach such as Commerical Of ... 10   7条评论

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BPR Guidelines by Hammer BPR Implementation Best Practices MIT Professor Michael Hammer has been identified as the pioneer of the BPR concept. In his earlier perspective, BPR con... How to Re-engineer the Process Flow? Guidelines and Ideas for Process Redesign The process flow re-engineering phase in BPR cannot be standardized and summarized in a checklist since there are no fix... Leadership Strategies for Change Initiate, implement, develop and sustain change In response to the high rate of change failure, Ken Blanchard and his team have developed the Blanchard Leading Through ... Using Appreciative Inquiry to Improve Business Processes Alternate Approach Organizations focusing on developing their processes may use the appreciative process to improve them. They can apply ... Innovating Bottom-up or Top-down Corporate Innovation Approaches I just read an interesting article by professor Deschamps on encouraging innovation within large organizations. Deschamp... Business Processes by Goal BPM Categories, BPM Types, BPM Classification The main goals of Business Process Modeling can be classified into three different categories: 1. Descriptive: - Trace... BPR Key Success Factors BPR, Best Practices In an article, Al-Mashari and Zairi summarize the following elements as the key success factors of a holistic BPR implem... Morris & Brandon's BPR View Organizational Change Among the most recent scholars who added authoritative builds on BPR, Daniel Morris and Joel Brandon argue reengineering... Harrington's Business Process Redesign Lower Impact and Less Risky BPR H. James Harrington has been the first to utilize the term Business Process Redesign, to underline his orientatio... Business Processes by the Way they Develop BPM Categories, BPM Types, BPM Classification Considering the way that processes may develop, we can differentiate them into the following 2 types of processes: A. D... Comparison TQM and BPR | Comparing Total Quality Management versus Business Process Reengineering Learn form the Differences... Compare TQM and BPR: Similarities in TQM and BPR: - Both TQM and BPR are customer-oriented. They both aim on im... Supply Chain Processes to Consider Business Process Redesign, Supply Chain Management Critical value chain activities where various process components are typically scattered across several functional depar... Business Processes by Focus Area BPM Categories, BPM Types, BPM Classification Depending on their focus, we can distinguish 4 types of business processes: - Integration intensive: Strong focus on au... Types of Change. Classification Change Management, Organizational Change, Expected/Unexpected Change, Incremental/Radical Change Organizational change varies along at least to dimensions (expected-unexpected and incremental-radical) and can be manag... Davenport's BPR Approach BPR Implementation Hammer's and Champy's original BPR concept, testified in their numerous publications, has been lately developed and miti... How to Lead an Innovation Team Best Practices, Innovation Team Management In order to become a great innovation team leader, Ram Charan suggests in the article "P&G's Innovation Culture" (strate... Process Analysis and Diagnosis Techniques and Tools BPR, Business Process Modeling Process Analysis and Process Diagnosis can be considered as one single concept, although some differences have been unde... Remember to Focus your Improvement Efforts? Achieve More With Less, Kaizen, BPR, JIT, Lean, Value Chain Very often organizations consider continuous improvement as committing on improvement efforts, and thus creating project... The Role of IT in Business Process Reengineering BPR, IT Information technology (IT) plays an important role in Business Process Reengineering (BPR). It is considered to be a ma... The Process Vision Process Approaches, Organizational Development, Organizational Change A business process is a set of interrelated activities targeted at a defined and measurable result that adds value to th... Typical Improvements by Leveraging Information Technology BPR, IT Business Process Reengineering is considered a key tool for improving the efficiency of an organization in accordance wi... The Human Factor in BPR and Continuous Improvement The Attitude of People is Key In their book �Learning Organizations: Knowledge Management Theories, Models and Case Studies�, Italian F. Azzariti and ...

信息来源 有关业务流程重组的各种信息来源。在这里，您将找到Powerpoint，视频，新闻等可用于您自己的讲座和讲习班。 In-depth Overview of Business Process Reengineering BPR Introduction Business Process Reengineering Comprehensive presentation about Business-Process Reengineering (BPR) with government example. Each section includes mul... Business Process Management and Improvement: Six Sigma, BPR and (R)Evolutionary Change Process Management, process Improvement, Business Process Reengineering, BPR, Six Sigma Presentation about process management, particularly process modeling simulation and design. The presentation focuses on ... Paperless Workplaces: Reasons, Practices and Difficulties Corporate Social Responsibility, Corporate Sustainability, Paperless Office This presentation elaborates on the creation of paperless workplaces in the digital age, and includes the following sect... How Businesses can Use Information Technology (IT) in Strategic Ways Strategic Management, Information Technology This presentation looks at Information Technology from a strategic point of view. In other words, it discusses in what w... 22 Best Practices in Change Management Change Management, Organizational Change Presentation starts with short introduction of managing organizational change and then outlines 22 best practices in cha... BPR Implementation in Europe BPR, Change Management This 2006 paper analyses Business Process Re-engineering (BPR) implementation in 20 European firms. In contrast with the... Introduction to Service Management Initial Understanding of the Difference Between Service Management and Systems Management In this video five several IBM experts give their views on Service Management and the difference with Systems Management... Interview Hammer: Why Business Process Redesign? Introduction. The Case / Main Reasons for BPR The Business Process Reengineering method (BPR) is described by Hammer and Champy as the fundamental reconsideration and... The IRSPNID Framework for BPR A Framework you can Use for Business Process Re-engineering A Business Process Re-engineering scenario could surface because of various situations like: 1. The credibility of the ... BPR Diagram Business Process Reengineering Download and edit this 12manage PowerPoint graphic for limited personal, educational and business use. Republishing in ... 3-Minute Summary of BPR Initial Understanding of Business Process Reengineering BPR is the fundamental rethinking and transformation of an integrated set of business processes to improve the efficienc...

工具 有关 AABBCC 的有用工具业务流程重组。 新闻 视频 简报   书比人好 学术的 更多

比较：   Outsourcing[外包]  |  Change Phases[变革阶段]  |  Catastrophe Theory[突变理论]  |  Organic Organization[有机式组织]  |  Core Group Theory[核心组理论]  |  Appreciative Inquiry[肯定式探询]  |  Positive Deviance[正向偏差]  |  Forget Borrow Learn[遗忘借用学习法]  |  Theory of Planned Behavior[计划行为理论]  |  Force Field Analysis[力场分析法]  |  Kaizen[改善]  |  Value Engineering[价值工程]  |  Value Stream Mapping[价值流程图]  |  Change Management[变革管理]  |  Six Change Approaches[六变革法]  |  Managing for Value[价值管理]  |  Dimensions of Change[变革尺度]  |  Eight Attributes of Management Excellence[卓越管理的八个属性]  |  Five Disciplines[五项修炼]  |  Ten Principles of Reinvention[企业型政府重塑10原则]  |  Fourteen Points of Management[质量管理14要点]  |  Blue Ocean Strategy[蓝海战略]  |  Bottom of the Pyramid[金字塔底层]

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