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TG, Ethiopia
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BPR Followed by Continuous Improvement or TQM
After we implement BPR on the ground we should use TQM as a continuous improvement tool or call it Kaizen or other tools to maintain the system and satisfy the "moving target" customers needs.
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Birhan, Ethipia
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Continuous Improvement after BPR I am working on the title "CONTINUOUS IMPROVEMENT MODEL DEVELOPMENT AFTER IMPLEMENTING BPR", so issues regarding to this are very important for me.
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Jaap de Jonge
Editor, Netherlands
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Amin Husin
Student (MBA)
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How to Maintain After BPR? This topic is what I am planning to do for my research. In public sector, various BPR projects have been implemented, but then how do they still follow whatever changes become necessary?
Reporting a success story is common and is expected, but how far and how long will it still be in the peoples' minds and hearts. People is the process, right?
TQM might help to maintain the success of the BPR effort, and I am also investigating other methods as well.
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Jaap de Jonge
Editor, Netherlands
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The Problem with Following Up BPR with a Continuous Improvement Effort It's important you realize that BPR is a radical, all-at-once philosophy. It is its nature. It is everything it is about. Proponents of BPR believe they can fix things in one mighty effort. It is their 'religion'.
Because of that, it is hard to convince these same people that it is a good idea to follow up the BPR effort with a continuous improvement effort of some kind.
One solution to this challenge could be to present it as an 'ideal marriage'.
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Moderated AI
Netherlands
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Following Up BPR with Continuous Improvement Should you be following up a BPR effort with continuous improvement?
Yes, following up Business Process Reengineering (BPR) with continuous improvement could be a good idea for several reasons:
- SUSTAINING IMPROVEMENTS: BPR initiatives often lead to significant improvements in efficiency, quality, and effectiveness of processes. However, without ongoing attention and effort, there's a risk of reverting to old practices over time. Continuous improvement ensures that the gains achieved through BPR are sustained and built upon.
- ADAPTING TO CHANGE: Markets, technologies, and customer expectations are constantly evolving. Continuous improvement allows organizations to adapt to these changes by continuously optimizing processes, identifying new opportunities, and addressing emerging challenges.
- EMPLOYEE ENGAGEMENT AND EMPOWERMENT: Continuous improvement fosters a culture of engagement and empowerment among employees. It encourages them to take ownership of their work, contribute ideas for improvement, and participate in decision-making processes, leading to increased job satisfaction and motivation.
- STAYING COMPETITIVE: In today's fast-paced business environment, organizations must continuously innovate and improve to stay competitive. Continuous improvement enables organizations to remain agile, responsive, and innovative, positioning them for long-term success in the marketplace.
- CUSTOMER SATISFACTION: Continuous improvement ensures that processes are aligned with customer needs and expectations. By regularly seeking feedback, identifying pain points, and making necessary adjustments, organizations can enhance customer satisfaction and loyalty.
- OPTIMIZING RESOURCES: Continuous improvement helps organizations identify and eliminate waste, inefficiencies, and redundancies in processes. This allows them to optimize resources, reduce costs, and improve overall operational performance.
- BUILDING A LEARNING ORGANIZATION: Continuous improvement is a fundamental aspect of becoming a learning organization, where learning and innovation are embedded into the culture. It encourages experimentation, reflection, and knowledge sharing, fostering a dynamic and adaptive organizational culture.
Overall, following up BPR with continuous improvement is a good idea for organizations seeking to drive sustained performance improvements, adapt to changing circumstances, and remain competitive in today's dynamic business landscape. It ensures that the benefits of reengineering efforts are not short-lived but rather contribute to the organization's long-term success and growth.
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