Artificial Intelligence in Human Resource Management

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Artificial Intelligence in Human Resource Management

Artificial intelligence (AI) evolved rapidly in the last decade. AI is bound to enter the realm of HR as well and be included in onboarding processes, benefits administration, and improve the overall employee expertise (Nicastro, D. 2018).
Indeed AI is becoming a bigger part of HRM:

• Artificial intelligence enables leaner onboarding, benefits, and payroll processes.
• I would like to see more AI involved in processes such as employee engagement training, management training, etc.
• The ability to automate repetitive, low-value tasks frees up time for HR professionals to concentrate on other, more demanding/strategic tasks.
• AI recruiters automate the applicant process, scheduling interviews and are providing feedback to applicants, enabling human recruiters to spend more time converting candidates to new hires (Nicastro, D. 2018).
• Artificial intelligence algorithms can now also help employers identify and remove language when searching resumes and creating job descriptions.
• Artificial intelligence platforms can also identify employees that are on their way out the door, by monitoring emails, keystrokes, internet browsing, etc., signaling the employee’s intent to exit.

The Institute of Business Smart Human Resources 4.0 (SHR 4.0) is currently disrupting the HR industry in the development of Smart HR 4.0, a conceptual framework that automates the on-boarding process end-to-end via the smartphone and other devices. Artificial intelligence (AI) automates the onboarding process, along with the career development of employees. This AI platform allows employees to take care of their own career planning, training, and developing their own professional goals.

⇒ Do you think things like automated onboarding take away from feeling welcome to a company?
References:
Nicastro, D., "7 Ways Artificial Intelligence is Reinventing Human Resources", 2018, CMS Wire.
Sivat Sivathanu, B., & Pillai,R., "Smart HR 4.0 – How Industry 4.0 is Disrupting HR", Human Resource Management International Digest 2018, 26(4), 7-11.

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		1 Tamer Elogueil Director, United Kingdom
	AI in Human Resources I believe that AI is already in place and implemented in a lot of complex organisations. Process & technology evolution in HR has been evident in leading large organisations; 1. Processes for individual systems. 2. Integrated systems with heavy customization. 3. Global AI cloud system. A wide range of hire-to-retire cloud HR solutions provide amazing AI technology, for example SAP.

		1 Molokanova Professor, Ukraine
	How not to Lose Out in the Competition with AI Now ChatGPT is breaking one record after another: speed of response, product quality and self-learning rate. ChatGPT quickly attracted attention for its ability to conduct a dialogue in such a "human" way that it is very difficult to understand that the conversation is being conducted by a bot and not a real person. AI has already become a useful tool for businesses looking to improve the customer experience: it can handle multiple inquiries, communicate with customers online, provide personalized information and generate recommendations for customers based on their preferences. So far, ChatGPT is just an algorithm for quickly searching data according to certain rules. In the abstract, it is quite slow and tries to generate some text that can hardly be called knowledge. To compete with humans, it lacks an understanding of ethics, emotions and creativity. It cannot come up with anything that is not in its templates. So, in order for humans not to lose out in the competition with artificial intelligence, it is necessary to develop soft skills and creativity.