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Six Sigma in Passengers Handling
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Jehan Zeb
5
Jehan Zeb
Management Consultant, Pakistan

Six Sigma in Passengers Handling

How can Six Sigma be applied to passengers handling services in air transportation at an airport?

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  Matthias Bittrich
2
Matthias Bittrich
Business Consultant, Germany
 

Need More Details

Hi, I need a bit more information about your task. Think about the project charter in which you exactly defined what the project is about. What is the process we talk about? A view on an end-to-end process? Or are you analyzing a bottleneck which caused dissatisfaction on the customer's side?

  Zafar Kamal
3
Zafar Kamal
Consultant, Canada
 

Six Sigma for Passengers Handling

Please start your project from comparison of good versus bad, i.e. facilities provided to passengers versus not provided. Establish your limits for facilities to be provided. Check cultural expectation by means of Kano analysis. Prepare list and start measure phase. If needed contact me for more information.

  ARAVIND
1
ARAVIND
Project Manager, India
 

How Can Six Sigma Be Applied to Passengers Handling Services in Air Transportation at an Airport?

I feel that first you should define the CTQs (Critical-to-Quality) for passengers handling services. Collect data for each of the CTQs and findout the problem area to be focused and use DMAIC to bring improvement.

  Jaap de Jonge
0
Jaap de Jonge
Editor, Netherlands
 

Please Explain CTQs???

Hi Aravind, what are CTQs? Please reply and add some forther explanation of your advice (why...) if you can. Thanks.

 

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Special Interest Group


More on Six Sigma
Summary Discussion Topics
topic 3 Additional Six Sigma Levels
topic The Basis of Six Sigma? Statistics and Discipline
topic Implementing Six Sigma: Roles
topic Six Sigma in an R&D context
topic Six Sigma DMAIC and DMADV
topic Statistical Process Control (SPC): PPK versus CPK
topic The 5 x Why Method (The 5 Whys)
topic Focus of Six Sigma: The 6 Rights
topic Sustaining Momentum of Process Improvement over Time
topic Is Six Sigma Enough? (To Improve the Quality Level of an Organization...)
topic The Cost of Poor Quality: Tools for Effective Control & Reduction
topic Six Sigma for Marketing
topic Tools for Finding Root Cause in 6 Sigma
topic Add Standardization to DMAIC Phases in Six Sigma (DMAICS)
topic Evaluating Six Sigma Projects
topic Preparing Six Sigma: Requirements
topic Differences Between Six Sigma and TQM
topic Hypothesis Testing in DMAIC Projects
topic Six Sigma Effectiveness
topic Six Sigma in Medical Transcription
topic Disadvantages of Lean Six Sigma. Drawbacks
topic Evaluating Six Sigma Project Leaders
topic Best Practices Lean Six Sigma in Social Care
topic Quality Lessons in Dealing with Contractors
topic Six Sigma Manufacturing Example
topic Six Sigma for Retail
topic 6 Sigma Timeframe/Period
topic Six Sigma Black Belt Certification
topic Six Sigma In Inbound Call Center
👀Six Sigma in Passengers Handling
🔥 7 Key Principles of Six Sigma
topic Next Step after Voice Of Processes have been Defined?
topic Good Practitioner Books on Lean - Six Sigma, S&OP?
topic Organizational Development + Six Sigma or Lean
topic Should Six Sigma start after Lean Implementation?
topic Lean 6 Sigma in Laboratories
Special Interest Group
Knowledge Center

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