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Sarah, UK
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Understanding Perceptions of Other People and Yourself
I am looking for models or frameworks to help me understand and manage the perceptions other people and myself have but I am unable to find any?
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Jaap de Jonge
Editor, Netherlands
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Models to Understand Perceptions Assuming your question is about understanding perceptions by other people about you, then I recommend to start with the Johari Window and the 360 Degree Feedback.
If your question is about understanding perceptions by customers about your products or services, then start with Positioning and SERVQUAL.
Or do you need to understand the perceptions by stakeholders about your firm? Then you could explore Stakeholder Analysis and Mapping.
And finally, to think about the reliability of your own perceptions about 'reality', take a look on our pages on Bounded Rationality as well as Cognitive Bias.
Hope this helps...
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K Balachandran, India
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Perceptual Process | Factors Involving Perception | Theories About Perception 1. The perceptual process involves the following steps :
a. Attention
b. Form Perception
c. Visual Depth Perception
d. Constancy
e. Movement Perception and
f. Plasticity
2. Factors influencing perception are :
a. The Perceiver who is influenced by his attitude, motive, interest, experiences and expectations.
b. The Target which is affected by its novelty, motion, sound, size, proximity and background.
c. The Situation of time, work setting and social setting.
3. Theories and factors that affect person perception are :
a. Attribution theory
b. Shortcuts in judging others
c. Selective perception
d. Projection
e. Stereotyping and
f. Halo effect.
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Priyanka, India
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The Perception You have of Yourself Assuming you want to understand about managing perceptions from other people, the Johari Window is definitely a good start. Objectively, more than any model or theory, you need to do a self analysis:
- I would recommend you do a SWOT analysis, map it with your deliverables, analyze the trends. This will give you a fair idea about your work.
- A Root Cause Analysis can help you further analyze your behavioral strengths and weaknesses. It lets you understand the reasons for your perceptions after which you can find out the best way to manage it.
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Jon Pratlett, Australia
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Finding out your Predominant Perception Style Agree with previous comments regarding the Johari Window and 360 degree feedback. A great start is to complete a DISC Personal Profile which will give you an indication of need motivation, strengths and limitations. We most often get feedback from someone else when they don't approve of or like what we are doing - when our approach (style) is different to theirs. Understanding each style and what motivates people with that predominant style will provide insights for you in terms of managing perceptions. If you would like more detail or to like to complete an on-line profile happy to help.
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Patricia Pitsel
Consultant, Canada
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Finding out your Interpersonal Relationship Orientation I agree with Jon (from Australia). DISC, or any other instrument that identifies personal preferences in style, are very useful. Another useful instrument is FIRO B - Fundamental Interpersonal Relationship Orientation (Schultz) which identifies both how we express ourselves and how much we want closeness or intimacy, control, and affection or liking. This is a particularly useful instrument for teams. It can explain why some people may see a team member as "clingy" while others may see that person as simply helpful.
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S Luther, England
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Neuro Linguistic Programming I support all the suggested models. When I learned Neuro Linguistic Programming (NLP) I learned more about perceptions my own included, and how to listen in order to learn what is important to people. Thus understand their values, beliefs, which drive their behaviour plus my own drivers.
By learning how to question, I can achieve the same outcome of the disc personal profile in general but not quite so specific. These skills have helped me give constructive feedback on careers, and help in the processes of discipline, appraisal, interviews.
Management's biggest fault is to want to tell people how to behave or what to do. We cannot change others unless they want to, but by using the right words, questions, listening skills, we may achieve the change we want. The more I use NLP, the more my listening, observation, questioning skills have developed. By understanding the other person, rapport can be built, communication productive, less conflict exists, leading to a more successful working environment. Increase in sales and keeping customers.
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Bill Boynton
Teacher, United States
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The Perceptions People Have are Their Own Personal Reality I am trying to sponsor organizational development from what I call the inside out approach, which starts with the people in the organization, team or what ever.
I have sponsored the idea that yes, there is a letter "i" in the word team.
A team, group, department or what ever are made up of a whole bunch of "i's." that go into their make up.
I am recommending that people sit down maybe with a mirror, look into it and ask themselves what ever questions that address"
The"i" I am.
The "i" I wish I were.
The "i" I am perceived to be.
The "i" I wish I were perceived to be.
The "i" I can be.
The "i" I will be.
Perceptions of others are influenced very strongly by the perceptions of ourselves.
The inside-out approach is intended to address and build better followers.
What is wrong with organizations, institutions, society as a whole is basically at the feet of "followers, which are made up of all the "i's."
Think of it, follower ship/leadership come from the a common bond.
Talk about "change" (wow).
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smith, UK
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Understanding Perceptions by Other People Read Stephen Covey's Seven Habits of Highly Effective People. It will help you in every area of your life. One thing I found very helpful in the book was... Listen to the other person first (Editor: "...
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Robin Lahiri, United Kingdom
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Perception Management Toolkit You could try the Life Orientations methodology. A very powerful toolkit to enable you not only to understand how you yourself perceive things and operate, but also how others perceive you. It enables...
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Ruthann Flowers
Director, United States
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Assistance Requested Thank you for raising this subject. I have an internal client that would like his team to look at illustrations that can be seen differently: old hag/young woman. Where can I find them and any discuss...
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Sujatha Suresh
Consultant, India
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Illusions: Interesting as a Past-time, as an Energizer for Team Meetings, for Developing Self.. @Ruthann Flowers: Contributors for ones' perceptions are:
1. Ones' Senses
2. Ones' Way of perceiving, here I guess Personality types shares a lot of knowledge
3. Cultural context
4. Ones' Commun...
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Carlier
Consultant, France
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Understanding Perceptions by Other People @Smith: that could be interesting to discover the 7 habits of SC and to practise them....
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Sushma Sharma
CEO, India
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Understanding Perceptions of Other People Many good suggestions like Johari window or @FIRO B. I have found attending a T-Group is a great way to find perception of others and explore it for growth in real time in the here and now. As the dat...
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Bernadette Njoku, United States
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Domains of Frameworks and Models of Perception Models and frameworks of the perceptual process are available in the areas of consumer behavior, sociology, management and psychology....
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ANUJ KUMAR SHRIVASTAVA
Manager, India
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Understanding Human Behaviour - 1st I will suggest to understand the behaviour, i.e. how perceptions are formed. Understand the cognitive and affirmative part of the human behaviour.
- Read the 7 Habits of Highly Influential Peop...
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Balkrishna Pattil
HR Consultant, India
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Understand and Manage Perception Other People Have I suggest to start from your own home. At an appropriate moment, ask your wife about her perception of you and other people. I think you will achieve a lot. In this process you are not going to lose a...
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Paramathmuni srinivas Kumar
India
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Measurement of Perceived Quality Another area is perceived quality.
Though quality as such cannot be measured, perceived quality can be measured. Maybe one approach for a perceptions management framework is to measure the perceived ...
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Mohammed
Teacher, Jordan
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Adopt the Following 3 Models Adopt: 8 Habits of Highly Effective People
Habit 1: Be Proactive (initiate)
Habit 2: Begin with the End in Mind (outcomes)
Habit 3: Put First Things First (prioritize)
Habit 4: Think Win-Win (inte...
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WImm
Teacher, Austria
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Understanding Perceptions with Symbolic Interactionism Symbolic Interactionism is a theory which describes inter- and intra-personal perceptual relationships.
Here you can find a short overview....
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Feraidoon Bakhtiari
CxO / Board, Iran
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Perception Management I agree with all suggested solutions mentioned above. What I can add to those referred to depends on your position and where you are standing at:
- If you are a student and looking for resources to s...
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Paul Steele, Australia
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Understanding Perceptions by Other People Empathy is the area you need to research. That and Social Intelligence by Karl Albreckt
We base our perception of reality and other people on our mental models we have developed in our formative year...
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Bill Yetman
United States
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Different Drivers Cause Different Perceptions There are certainly some wonderful sources and resources offered in the previous posts, and I might add a starting point that may help you simplify your research process. Start by not wanting to manag...
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Ken Sylvester, United States
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You Cannot 'Read' Perceptions; Only Behavior! Sarah, I would begin with a different question - "Is it reasonable to assume that we can read the perceptions and/or mindsets of other people? I have been in the business/government field for 30+ year...
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Karl Christensen, Mexico
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Perceptions in Strategy Formulation From a strategic point of view, people have perceptions about economic, political, social, technological, ecological and other trends that might affect the future nature and direction of your organiza...
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Conroy Fourie
Coach, South Africa
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Understanding Perceptions through Dialogue and Inquiry Techniques Try dialogue techniques, see also the ladder of inference model that gives a nice way to understand how each of us build our own stories about what is out there. Around all of this what I've found eff...
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Pat Bennett
Manager, Ireland
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Perceptions of Other People About You I think using the 360 model is a valuable process for managing internal perceptions - within the organisation. I found it very useful but you must be prepared for what comes back and have an open appr...
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David Webster Smith
Management Consultant, United Kingdom
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Understanding Perception A good place to start for information in the UK is The Centre for Personal Constructs Psychology. There are some good software packages available to elicit and present perceptual information both for ...
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shadpour
Business School Marketer, Iran
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Perception of People If you want to find something about other people, such as how they think, their perception, and their act, I think you better look at the new field of marketing called Neuromarketing.
I am sure you w...
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lindy, Australia
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Understanding Perceptions by Other People According to Senge Peter Senge provides excellent models for understanding and dealing with perception. He articulates clearly that perception is based on beliefs that require change and specifically, organisational cha...
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Paul Steele, Australia
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Understanding Perceptions by Other People: Empathy, Emotional intelligence and Behavior @Lindy: Hi Lindy, Senge discusses Personal Mastery as part of his Systems Theory, he does not necessarily discuss the psychology of (understanding) OTHER people's perceptions which is why I was more i...
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Paramathmuni srinivas Kumar
India
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Understanding Perceptions With Regard to Delight Perception of delight by yourself and by others depends on the belief system of the people and how strongly it is believed. Also it depends on how well the entities in the system work interdependently...
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mamadou doumbia
Student (University), Cote Divoire (Ivory Coast)
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A Method to Research the Perception of Other People I think this is possible if and only if you have seen lived a long time with these people.
But for a good understanding one shoould do experiences with such a person, because the human being is diffi...
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Dominique SCHWARZ
HR Consultant, Switzerland
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Understanding Perceptions by Other People It depends on what kind of perception you need.
If you want perception about your products or services you have many many tools.
But if you need to know how they feel the world around them, what t...
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Bernadette Njoku, United States
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Perceptions, Emotional and Cognitive Aspects In reference to your question about perceptions I suggest that if you choose to direct your attention to emotional aspects, you also shouldn't overlook cognitive aspects of information or memory stora...
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David Matwa Nyabwari, Kenya
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Perception around the Work Place Step one to understand is how you perceive yourself and correct it if wrong so that it does not wrongly influence how you perceive others. Factors influencing perception are:
1. Environnment
2. Cul...
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Hendriks John
Management Consultant, Belgium
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Jung Personality Types Approach to Perception Perception is influenced, among other aspects, by your psychological type; you "see" things through your own processing of "data"; and vice versa.
To understand how people can react, for instance in ...
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Ken Sylvester, United States
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Perception Approaches @Jaap de Jonge (Editor): Thank you for your concise overview of perception approaches. It is obvious that you have a wide grasp of this topic. I have spent 42 years working with 32 countries and the G...
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Jaap de Jonge
Editor, Netherlands
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Understanding Perceptions is Both Extremely Important and Difficult @Ken Sylvester: Thanks, I share you fascination and frustration with perceptions while realizing that understanding and even managing them is both important and really tough at the same time.
The mod...
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Delfor Ibarra
HR Consultant, Argentina
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Understanding Perception by Other People I agree with several ideas mentionated but I advice to read the book of Daniel Kahneman: Thinking, Fast and Slow. Chapter: Internal and External Vision.
I agree with him. Best regards, Delfor Ibarra....
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lindy, Australia
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Understanding Perceptions Dear Jaap, when I follow through on the members contributions in this discussion (on perception only), a paper or perhaps even a book or a series of small booklets could be written just on the models ...
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KATHRYN STEINER, MBA
Entrepreneur, United States
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Others Perceptions Difficult to Gauge This is an extremely interesting discussion. There is much to say on this subject...
I have concluded that is virtually impossible to gauge others perceptions, although we can help create a positive ...
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lindy, Australia
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Perceptions, Open Dialogue and Communication @KATHRYN PAWLEY STEINER: You are right on a number of levels. Understanding other peoples perceptions is extremely difficult and layered with multiple dimensions of complexity.
I think some people c...
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Ken Sylvester, United States
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The Complexity of Understanding Perceptions @Lindy: Having retired from 42 years of business to teach at a university, most of the educational professionals with whom I presently work prefer to oversimplify complex inter-dependencies via models...
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Ken Sylvester, United States
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Problems with Perception, Complexity, Models and Understanding other People When those with whom we communicate are within eye-to-eye contact, I think that perception is at its best.
However, almost all the corporations with whom I worked were separated via the hierarchy of ...
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lindy, Australia
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Perceptions and Theories Hi Ken, first of all, it is a pity that we invest so much in educating ourselves and then find out that
1. We knew much about what we learnt and that
2. What we learnt is not that impressive.
Thank...
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Barney Wade Howard
Manager, United States
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Perceptions of You by Others Sometimes it only takes personal observation and instinct.
Do your personal reports perform for you because they respect you, fear you or just because that is what the job is? If the majority of your...
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C.L. Kappagomtula
Professor, Malaysia
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Perception is an Internalized Concept Every individual has a unique personality, structure and dynamics and these aspects cannot be generalised. As rightfully brought out by Jaap, the posted topic assumes different dimensions depending up...
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Tom Wilson
HR Consultant, United States
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Parent Effectiveness Training The STRUCTURED FEEDBACK model in Parent Effectiveness Training is a baseline method for an on-going emotional inventory. Experiential awareness provides an existential anchor for sorting the component...
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Paramathmuni srinivas Kumar
India
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Tendencies and Perception of Self and Others (The quality of) Tendencies in the different layers of human personality (inner being) have an effect on one’s perceptions. If the inner being is clear of bad tendencies, negative emotions such as a...
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Theo Faruna
Student (University), Nigeria
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Understanding the Perception of People You may also wish to deplore the Theory of Planned Behaviour to study your subject of interest in order to come up with the behavioural patterns that vividly paint the reasons for the perceptions....
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Tom Wilson
HR Consultant, United States
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When You are Walking Point, Paranoia is Just Another Level of Awareness @Srinivas: If you have the leisure to quantify your emotions into moral catagories in real time, you may not be in a front line management role, but a state of interior contemplation. However, before ...
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Hesston Johnson, DBA
Manager, United States
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Perceptions of Self and Others Have you considered Attribution Theory perspectives? Though there are lots of great pieces above, the construct could move thinking into components driving perceptions....
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Bill Kalahar
CxO / Board, United States
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Behavioral Profile-DISC Take a look at the DISC. The purpose of the DISC is to help you understand yourself and others better. The DISC profile provides a framework for looking at Human Behavior while increasing your knowled...
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Neilson Asiedu
Strategy Consultant, United States
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Understanding and Managing Perceptions Perception is a mental impression of becoming aware of something or a way of understanding, interpreting something ominous or pleasant.
To understand and manage perceptions of people and yourself is ...
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JC Quek
Director, Singapore
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Perception is a Long-term Asset or a WIP? Perception is the product of believes x mental stage x 6 senses. If this is the case, emotion comes after perception. By noticing some information by the 6 senses (5 common senses plus the 6th one, th...
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Maurice Hogarth
Consultant, United Kingdom
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Perceiving Relationship Perceptions with Relationship Awareness Theory As indicated by Jaap, Perceptions of what?
I would add to the many instruments suggested that of Relationship Awareness Theory: A tool to analyse motivation and the behaviours and language that these...
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marie-pierre subtil
Coach, France
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Process Communication Model (Kahler) The best model to understand other peoples' perceptions and yours is, in my opinion, the Process Communication Model, from Taibi Kahler. Kahler sorted out 6 ways of perceiving reality, corresponding w...
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John Henry
Project Manager, United States
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Start with Agreeing on what Was Communicated It is likely this is where you need to start. If two people are in a conversation there are actually 6 things that have to be confirmed for perfect communication to occur:
What you said.
What yo...
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Jaap de Jonge
Editor, Netherlands
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Matching Perceptions in Communication @John Henry: Thanks John for your clear explanation of proper communication between 2 people/parties. Communication and perceptions are highly related - but not the same.
You made me realize that you...
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John Henry
Project Manager, United States
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Now Imagine the Complexity of This Communication/perception Issue in Larger Groups @Jaap de Jonge: The key to getting agreement, on concepts, on perceptions, is not only in a good communication style... It REQUIRES questions and responses.
The larger the group communicating, the mo...
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Helen Strong
Business Consultant, South Africa
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Know Yourself to Understand the Image Seen by Others The Meyers-Briggs Personality Types (MBTI) provides a useful framework for understanding who you are… and therefore provide an idea of
a) Where in business you would be most comfortable, and
b) How ...
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Maurice Hogarth
Consultant, United Kingdom
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Perceptions from Communications 👍@John Henry: I have an illustration, somewhere, of this as well as an illustration of people in a meeting, each with a (different) bubble illustration of their perception arising from: "So, i...
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