Definitions of Service Value

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Paul G. Huppertz
Management Consultant, Germany

Service Value versus Service Characteristics

A service as such has no value at all, because any & every service per se inevitably & unalterably is:
- INTANGIBLE as it neither can be touched nor can be handled.
- IMMATERIAL as it neither consists of components nor of raw materials.
- INSUBSTANTIAL as it neither has physical nor logical substance.
- PERISHABLE as it is simultaneously consumed by the triggering service consumer for efficiently executing his upcoming activity.

Mrs.Sayran Ghafuri,Kittani
Coach, Iraq

Definitions of Service Value

Customer value is best defined as a balance between the benefit's a customer derives from a service or product and the customer's effort, or the difficulties they face in using or obtaining the product or service in question.
The education service is the best example of the value of the service.

Paul G. Huppertz
Management Consultant, Germany

Service Customer and Service Consumer

@Mrs.Sayran Ghafuri: One must clearly & consistently keep apart a service customer and service consumers:

A service customer commissions service rendering for a certain service type for authorised service consumers in his realm.
Authorised service consumers explicitly trigger singular services of a commissioned service type for efficiently executing their upcoming activities, respectively.

Furthermore, one must keep apart product customers, more precisely: producer's customers, and service customers, more precisely: service provider's customers

A product customer wants to search & find practical & binding product offerings so that he can order product copies of selected product types for receiving them & using them for his concerns by actuating their functions, respectively, whenever he needs to and/or wants to.
A service customer wants to search & find practical & binding service providing offerings so that he can commission service rendering for selected service types for authorised service consumers in his realm.

Thus, one must consider the universally valid & complete, distinct & consistent definitions for the terms 'product' and 'service':

A product is a set of repeatedly executable & persistent functions that are enduringly implemented into product copies of a certain product type so that they become innate to them, respectively, and can be repeatedly actuated whenever needed.
A service is a set of one-time consumable & perishable benefits that are ascribed to a certain service type and that must be effectuated anew to a service object handed over for this purpose by an authorised service consumer with his explicit service trigger.

Mrs.Sayran Ghafuri,Kittani
Coach, Iraq

Reply to 'Service Customer and Service Consumer' (Paul G. Huppertz)

@Paul G. Huppertz: You are right. It seems that I have provided a definition for customer service, thanks for correcting my information.
A service is a transaction in which no physical goods are transferred from the seller to the buyer. The benefits of such a service are held to be demonstrated by the buyer's willingness to make the exchange. Public services are those that society (nation state, fiscal union or region) as a whole pays for. Using resources, skill, ingenuity, and experience, service providers benefit service consumers. A service is intangible in nature. Services may be defined as acts or performances whereby the service provider provides value to the customer.

Mrs.Sayran Ghafuri,Kittani
Coach, Iraq

Reply to 'Service Value versus Service Characteristics' (Paul G. Huppertz)

If the service is considered worthless due to the inability to measure it and the inability to determine the cost of producing one unit, then it is possible to measure some services such as electricity and determine the cost of producing one unit in them. It is: Does every good whose cost per unit gives its market value (its price according to the law of supply and demand) a utility equal to its price?!
Can a good and a service be considered equal in estimating its market value according to the law of supply and demand?!