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Impact of Service Delivery on Strategy
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SERVQUAL
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asmau
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asmau
Manager, Nigeria

Impact of Service Delivery on Strategy

I need your guide to justify why service delivery is important for strategy:
- Why should we put service delivery as a consideration of the company's long-term plan?
- Wat are the necessary initiatives to be available in the strategic plan to ensure that service delivery is met at all standards?

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  Bagus Indarwanto
2
Bagus Indarwanto
Director, Indonesia
 

Service Delivery is Important for Long-term Sustainability of the Business

All businesses hope that their business will survive in the long term. One aspect to ensure this that should be considered is service delivery.
With good service delivery, satisfied customers will return and also they will advise potential customers to join in.
What needs to be done at the beginning is to determine the service standard, and then every effort must be made to meet customers' expectation.
Hope this will help.

 

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More on SERVQUAL
Summary Discussion Topics
topic Calculating the variations in expectations in SERVQUAL
topic Gap 5 in SERVQUAL model
topic The Standard SERVQUAL Questionaire
topic Extra SERVQUAL Dimensions
topic Using SERVQUAL for Employee Satisfaction
topic Weighted and Unweighted Average SERVQUAL Scores?
topic How to deal with Change in Perceptions in SERVQUAL?
topic Zone of Tolerance in Service Quality Expectations
topic Referencing 12manage
topic SERVQUAL Should Include Product Quality
topic Analyzing Gap 4 of SERVQUAL
topic How to Make Money from Value Added Services
topic Explanation of the SERVQUAL Gaps
topic Data Analysis Using SERVQUAL Model
topic Customer Service is an Opportunity to Differentiate your Business
topic How to analyze a Supply Chain Using SERVQUAL Model?
topic Definitions of Service Value
topic GAP Model versus SERVQUAL Model
🔥 Customer Service Excellence ( CSE)
topic How the SERVQUAL Model is Applicable in Health Care Organizations
👀Impact of Service Delivery on Strategy
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Knowledge Center

SERVQUAL


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