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How to analyze a Supply Chain Using SERVQUAL Model?
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Praneeth
6
Praneeth
Student (University), Sri Lanka

How to analyze a Supply Chain Using SERVQUAL Model?

Can I use the SERVQUAL to analyze the interfaces in a supply chain? For example the interface between supplier-farmer or between retailer-customer. I am researching this for the organic supply chain in Badulla district in Sri Lanka.
How should I go about this? Any tips are appreciated, thanks...

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  Yingtao Zhang
3
Yingtao Zhang, China
 

How to Analyze a Supply Chain Using SERVQUAL Model

We have the same situation with our customer, every process has its supplier and customer, you need to do training to your supplier to make them aware about SERVQUAL and push them to use SERVQUAL model.

 

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More on SERVQUAL
Summary Discussion Topics
topic Calculating the variations in expectations in SERVQUAL
topic Gap 5 in SERVQUAL model
topic The Standard SERVQUAL Questionaire
topic Extra SERVQUAL Dimensions
topic Using SERVQUAL for Employee Satisfaction
topic Weighted and Unweighted Average SERVQUAL Scores?
topic How to deal with Change in Perceptions in SERVQUAL?
topic Zone of Tolerance in Service Quality Expectations
topic Referencing 12manage
topic SERVQUAL Should Include Product Quality
topic Analyzing Gap 4 of SERVQUAL
topic How to Make Money from Value Added Services
topic Explanation of the SERVQUAL Gaps
topic Data Analysis Using SERVQUAL Model
topic Customer Service is an Opportunity to Differentiate your Business
👀How to analyze a Supply Chain Using SERVQUAL Model?
topic Definitions of Service Value
topic GAP Model versus SERVQUAL Model
🔥 Customer Service Excellence ( CSE)
topic How the SERVQUAL Model is Applicable in Health Care Organizations
topic Impact of Service Delivery on Strategy
Special Interest Group
Knowledge Center

SERVQUAL


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