logo

Referencing 12manage
Knowledge Center

SERVQUAL
Forum

Rating

Anita Menkerud
15
Anita Menkerud
Student (Other), Norway

Referencing 12manage

May I please refer to this 12manage page as a source in my master research, adopting the figure and linking the source to this web-page? I am studying for a master in vocational pedagogy and want to study business internal development of the company's own employees regarding developing service and service quality.

X

Sign up for free

Welcome to the SERVQUAL forum of 12manage.

Here we exchange knowledge and experiences in the field of SERVQUAL.

❗Sign up now to gain access to 12manage. Completely free.

Reg
 

Rating
  Jaap de Jonge
2
Jaap de Jonge
Editor, Netherlands
 

Referencing 12manage Pages

Hi Anita, sure you may reference any 12manage page as a source in research, provided:
A. In printed materials: you mention as the source: 12manage.com - encyclopedia and expert communities on management methods and concepts.
B. For electronic versions (including pdf documents and web pages) we require you add a working link to the page you used as a resource.
Thank you.
For more information, see also the link at the bottom of our pages: Link to us / Cite us.

  Jyotsana H
0
Jyotsana H, India
 

Citation of 12manage

Thank you. I had the same question in my mind.

 

Leave a comment
Help improve this subject

More on SERVQUAL
Summary Discussion Topics
topic Calculating the variations in expectations in SERVQUAL
topic Gap 5 in SERVQUAL model
topic The Standard SERVQUAL Questionaire
topic Extra SERVQUAL Dimensions
topic Using SERVQUAL for Employee Satisfaction
topic Weighted and Unweighted Average SERVQUAL Scores?
topic How to deal with Change in Perceptions in SERVQUAL?
topic Zone of Tolerance in Service Quality Expectations
👀Referencing 12manage
topic SERVQUAL Should Include Product Quality
topic Analyzing Gap 4 of SERVQUAL
topic How to Make Money from Value Added Services
topic Explanation of the SERVQUAL Gaps
topic Data Analysis Using SERVQUAL Model
topic Customer Service is an Opportunity to Differentiate your Business
topic How to analyze a Supply Chain Using SERVQUAL Model?
topic Definitions of Service Value
topic GAP Model versus SERVQUAL Model
🔥 Customer Service Excellence ( CSE)
topic How the SERVQUAL Model is Applicable in Health Care Organizations
topic Impact of Service Delivery on Strategy
Special Interest Group


More on SERVQUAL
Summary Discussion Topics
topic Calculating the variations in expectations in SERVQUAL
topic Gap 5 in SERVQUAL model
topic The Standard SERVQUAL Questionaire
topic Extra SERVQUAL Dimensions
topic Using SERVQUAL for Employee Satisfaction
topic Weighted and Unweighted Average SERVQUAL Scores?
topic How to deal with Change in Perceptions in SERVQUAL?
topic Zone of Tolerance in Service Quality Expectations
👀Referencing 12manage
topic SERVQUAL Should Include Product Quality
topic Analyzing Gap 4 of SERVQUAL
topic How to Make Money from Value Added Services
topic Explanation of the SERVQUAL Gaps
topic Data Analysis Using SERVQUAL Model
topic Customer Service is an Opportunity to Differentiate your Business
topic How to analyze a Supply Chain Using SERVQUAL Model?
topic Definitions of Service Value
topic GAP Model versus SERVQUAL Model
🔥 Customer Service Excellence ( CSE)
topic How the SERVQUAL Model is Applicable in Health Care Organizations
topic Impact of Service Delivery on Strategy
Special Interest Group
Knowledge Center

SERVQUAL


About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2024 12manage - The Executive Fast Track. V17.2 - Last updated: 17-5-2024. All names ™ of their owners.