Irving Janis developed a study on group decision-making, called Groupthink
Theory. It is based on human social behavior, in which maintaining group cohesiveness
and solidarity is regarded more important than considering the facts in a
realistic manner. Janis gave the following definition of Groupthink:
What is Groupthink? Definition
A mode of thinking of people when they are deeply involved in a cohesive
group. When the members' strivings for unanimity override their motivation
to realistically appraise alternative courses of action.
Groupthink is a result of cohesiveness in groups, already discussed by
Lewin in the 1930s and is an important factor to consider in decision
processes, such as workshops, meetings, conferences, committees, etc.
Certain Conditions are conducive to Groupthink
- The group is highly cohesive.
- The group is isolated from contrary opinions.
- The group is ruled by a directive leader, who makes his or her wishes
known.
Negative consequences of Groupthink
- The group limits its discussion to only a few alternatives.
- The solution initially favored by most members is never restudied to
seek out less obvious pitfalls.
- The group fails to reexamine those alternatives originally disfavored
by the majority.
- Expert opinion is not sought.
- The group is highly selective in gathering and attending to available
information.
- The group is so confident in its ideas that it does not consider contingency
plans.
Preventing Groupthink
- Appoint a devil's advocate.
- Encourage everyone to be a critical evaluator.
- The leader should not state a preference initially.
- Set up independent groups.
- Divide into subgroups.
- Discuss what is happening with others outside the group.
- Invite others into the group to bring fresh ideas.
- Collect anonymous reactions. Via a suggestion box or an online forum.
See: Delphi Method
Typical symptoms of Groupthink
Janis listed eight symptoms that show that concurrence seeking has led
the group in the wrong direction. The first two stem from overconfidence in
the group's powers. The next pair reflect the tunnel vision members use to
view the problem. The final four are signs of strong conformity pressure within
the group.
- Illusion of Invulnerability: Janis summarizes this attitude as "everything
is going to be OK, because we are a special group." Examining few alternatives.
- Belief in Inherent Morality of the Group: under the sway of Groupthink,
members automatically assume the rightness of their target. Compare:
Seven Signs
Of Ethical Collapse
- Collective Rationalization: a collective mindset of being rational.
Being highly selective in gathering information.
- Out-group Stereotypes
- Self-Censorship: people only offer equivocal or tempered opinions. People
are not looking for expert opinions, or for outside opinions. Pressure to
conform within group; members withhold criticisms.
- Illusion of Unanimity. Individual group members look to each other to
confirm theories.
- Direct Pressure on Dissenters. Pressure to protect group from negative
views or information.
- Self-Appointed Mindguards: these "mindguards" protect a leader from
assault by troublesome ideas.
Courses about Groupthink.
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Compare with Groupthink:
Spiral of Silence
| Core Group Theory
| Team Management
Profile | Six
Thinking Hats |
Delphi Method |
Metaplan |
Contingency Theory |
Framing |
Levels of Culture
| Culture Types
|
Changing
Organization Cultures |
Competing Values Framework
| Brainstorming |
Spiral Dynamics |
Whole Brain Model |
Analogical Strategic
Reasoning
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