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Gauging Customer Satisfaction
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Continuous Improvement (Kaizen)
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Jared Ooga Ratemo
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Jared Ooga Ratemo
Student (Other), Kenya

Gauging Customer Satisfaction

Customer satisfaction has a direct effect on profit and profitability. To what extent can profit measures be used to gauge customer satisfaction? To what extent can the flow through the channels be used to gauge customer satisfaction e.g. levels of stocking through the channels?

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Special Interest Group


More on Continuous Improvement (Kaizen)
Summary Discussion Topics
topic Quotes on Kaizen. Quotations
topic Kaizen Prerequisites
topic Kaizen and Quality and Toyota
topic Formal Kaizen Programs
topic The Kaizen Philosophy
topic Kaizen is a Way of Life
topic Organizational Change Must Be Slow and Incremental
topic Start the Change Within Yourself
topic Kaizen is Based on Kata
👀Gauging Customer Satisfaction
topic Kaizen is More than the Housekeeping techniques (5S) !
topic Kaizen is a Philosophy | Kaizen Background
topic Personal Experiences with Kaizen
topic Building Blocks of Kaizen, Continual Improvement
🔥 Lean Kaizen: Continuous Improvement in the Lean Direction
topic Linking Kaizen to Goals of the Organization
topic Kaizen Action Must be Followed by Standardization
topic Loss Function Analysis
topic How we Use Kaizen in my Company
Special Interest Group
Knowledge Center

Continuous Improvement (Kaizen)


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