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Human Resource Management Roles

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Summary

What are the Human Resource Management Roles?


In an attempt to classify HR managers into categories, Lengnick-Hall and Lengnick-Hall (2003) distinguish the following Human Resource Management Roles:

  1. Human Capital Steward. Acts as a guide and facilitator in partnership with employees with the aim of achieving the highest return possible on a company’s human capital investments. Compare: Skandia Navigator

  2. Knowledge Facilitator. Facilitates both knowledge capital (held in explicit and implicit sources) and knowledge flows. Compare: Knowledge Management (Collison & Parcell)

  3. Relationship Builder. Manages relationships between individuals and groups both internal and external to the organization to enhance social capital across the total value chain. Compare: Dimensions of Relational Work

  4. Rapid Deployment Specialist. Takes responsibility for the development of flexible human capital resources with an emphasis on adaptability, tolerance
    and capacity to learn. Compare: Appreciative Inquiry

HR Competences (Human Resource Competency Study at the University of Michigan Business School)


Dave Ulrich distinguished between 4 other HR philosophies:

  1. Strategic Partner. HR must ensure that its practices, processes, and policies complement the overall organizational strategy. It needs to develop a capacity to execute that strategy. HR must minimize the time it takes to implement the strategy.

  2. Change Agent. All organizations change. In recent years the rate of change has increased dramatically, due in part to the globalization of the economy and enhancements in communication (e.g. the Internet). The HR role is to facilitate that change in organizations. This includes modeling change to other departments, advocating change across the entire organization, resolving issues that arise from change, and institutionalizing change by implementing efficient and flexible processes.

  3. Administrative Expert. This is the role to which HR dedicates most of its time, and rightfully so. This role involves HR infrastructure, such as recruiting, hiring, compensating, rewarding and disciplining, training, recordkeeping, and terminating, and any other process that involves people. HR must ensure that these processes are efficient and optimized, which requires tracking, monitoring, and continuously improving. "You have to deliver on the basics," says Ulrich, "because it is much easier to change when there is confidence in the infrastructure."

  4. Employee Champion. This too is a traditional HR role, similar to 'employee advocate.' To be employee champions, HR must know the employees well and spend time meeting with and listening to employees. HR must promote communication, which can include employee surveys, employee suggestion programs, all-employee meetings, on-going communication of business status, and any other program that can make employees feel part of the team and dedicated to customer service. This role also includes ensuring that employees who are having problems get a fair hearing.


Special Interest Group

Human Resource Management Roles Special Interest Group.


Special Interest Group
Special Interest Group (3887 members)

Forum

Forum about Human Resource Management Roles.


🔥 The HR Manager's Role in the Post Covid-19 Period
Managing the physical and emotional well-being of employees is important for corporations post COVID-19. The pandemic has changed the roots of the employee engagement mandate. HR leaders are playing ...
Rating36
 
Comments6 comments
topic Responsibilities of a HR Manager
What are the HR manager responsibilities? Please list all one by one... Thanks...
Rating17
 
Comments8 comments
topic Dutch Strategic HRM Process Model
Following steps can be used to develop a strategic HRM plan and action plan (Source: Kouwenhoven, van Hooft en Hoeksema: De praktijk van strategisch personeelsmanagement,2005): 0. Prepare (involve to...
Rating10
 
topic Efficiency Factors of Human Resource Management
Human resources management (HRM) with the correct choice of model and management methods and attention to efficiency factors, is considered one of the most important tools for an organization to achie...
Rating9
 
Comments8 comments
topic Competitive Advantage of HR
Though HRM is always seen as a necessary expense to organizations, it means more than that. It does not only imply the process of planning, organizing, leading {directing} and controlling. I intend to...
Rating7
 
Comments1 comments
topic Aligning the HR Strategy with Overall Strategy
How do you align the HR strategy with the overall corporate strategy in order to achieve the set goals?...
Rating6
 
Comments2 comments
topic Should HR Be Split Up?
Business speaker Ram Charan (2014) argues that most Chief Human Resources Officers (CHROs) are process-oriented generalists and their expertise is in personnel benefits, compensation and labor relatio...
Rating4
 
Comments12 comments
topic How Should HR Deal with International Differences in Payments for Jobs?
Should people in one country be paid the same rate of pay as people in another country for doing the same work? What happens when the jobs are in two separate countries (i.e. Mexico and the USA, Japan...
Rating4
 
Comments1 comments
topic General and Specific HR Strategies
When we are talking about "Strategic HRM" or "HR Strategy", we can actually distinguish 2 types of HR strategies: General HR Strategies and Specific HR Strategies. GENERAL HR STRATEGIES These desc...
Rating4
 
Comments2 comments
topic Happy New Year 2020
To all members of the HR Special Interest Group: I wish you and your loved ones a very Happy New Year for 2020. Please make this a special year by contributing to 12Manage as an active member and by e...
Rating3
 
topic How can HR Support Employees with Mental Health Issues?
For most of history, HR has tended to avoid or ignore employees with mental health issues. HR will react to these individuals when they become a problem employee. Statistically, 20% of all adults will...
Rating3
 
Comments2 comments
topic Seasons Greetings for 2019
Season greetings! I hope everyone has a great 2019. As HR leaders and knowledge professionals, I encourage you to actively support 12manage by participating in its current topics and discussions. I a...
Rating3
 
Comments1 comments
topic The Impact of HR Self-service Models on HRM Roles
Social media and new technology are changing how HR professionals deliver transactional HR services. These changes in HR services also allow executives, line managers, employees, and others to fulfill...
Rating2
 
Comments5 comments
topic Managers and Positions Excluded from Union Jobs
When does a position belong in management versus a Union? Many countries have legislative criteria on what positions would be excluded from union membership. In Canada, positions are typically exclu...
Rating2
 
Comments1 comments
topic Celebrating a Diverse Holiday Season
As the workforce becomes more diverse, organizations need to ensure they recognize the various cultures and groups to support how they celebrate their holidays. I was very impressed recently, when I ...
Rating2
 
Comments2 comments
topic Role of Human Resource Management in Public Sector
Is there any link between HRM practices and organizational performance in the public sector? I doubt if strategic Human Resource Management approach brings significant performance in the public sector...
Rating2
 
Comments2 comments
topic Strategic Importance of Human Resources Planning?
I'd like to critically discuss the strategic importance of human resources planning. Is HR planning indeed of any of strategic importance? Why (not)? Please help....
Rating1
 
Comments2 comments
topic European and American Model of Managing Human Resources
Can anyone rescue me? I need to urgently find the European and American model of managing human resources. Appreciate someone give me a little help on this. Thank you very very much....
Rating1
 
Comments2 comments
topic Differing HR Practices for Standard and Contingent Employees
A common way to differentiate the workforce is by making a distinction between standard and contingent employees: - Standard Employees are those employees who work for an organization on a permanent ...
Rating0
 
Comments2 comments
topic What is the HR Matrix?
Hi, can anybody kindly tell me what is the HR matrix? I have been asked by an interviewer about this and I know nothing related to this topic. Thanks with regards....
Rating0
 
Comments3 comments

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🥇 Role Human Resource Management in Globalisation
Any idea what is the role of Human Resource Management in meeting strategic challenges posed by globalisation? Thanks....
Rating18
 
Comments3 comments

🥈 Is HR Really Viewed as a Strategic Partner?
HR is no more considered as a back office, mundane job. It is now believed to form an integral and important part of any company. Right. But how true is that? Did indeed the view of people towards HR ...
Rating16
 
Comments57 comments

🥉 Steps in Developing HRM Strategy
Step 1: Get the 'big picture' - understand your business strategy. * Highlight the key driving forces of your business. What are they? e.g. technology, distribution, competition, the markets. * Wha...
Rating16
 
Comments2 comments

topic Crisis! What Alternatives can HR offer for Downsizing or Reducing Payroll Salaries?
In times of crisis, companies make difficult HR decisions and often choose between downsizing or reducing payroll salaries, but really what is the best option? Are there other alternatives that can he...
Rating16
 
Comments9 comments

topic HR Strategy: Getting Everyone On-Board
HR strategy and the business strategy must be totally integrated. (Kearns, 2008). Employees have to know and understand the vision of the business and believe they are somehow benefiting beyond just r...
Rating16
 
Comments28 comments

topic Workforce Model of Organizational Development
The Workforce Model Of Organizational Development (Workforce MOOD) enables a review of an organization's workforce. The Workforce MOOD identifies a phased 12-step framework that can be used to review ...
Rating13
 
Comments5 comments

topic HR 2020 - a New Vision
Hi everyone, I encourage you to look ahead to the year 2020. What do you see as the challenges and priorities for your HR Organization? In the last 20 years, we have seen a multitude of challenges. In...
Rating12
 
Comments27 comments

topic The Integrative Model of Human Resource Strategy Formulation
The Integrative Model of Human Resource Strategy attempts to establish a true integration between the corporation's overall strategy, the HR strategy, and certain operational systems. The model is der...
Rating11
 
Comments5 comments

topic What is Entrepreneurial HR?
I am very interested in getting the views of others on Entrepreneurial HR, which allows HR professionals to relate to the daily operations of the organization. In this form, HR activities affect Retu...
Rating9
 
Comments4 comments

topic What is the Most Important HRM Role? Why?
Ulrich defines a HR manager's 4 key roles as: being a strategic partner, change agent, employee champion and administrative expert. Which is in your opinion the most important role of these 4 for a H...
Rating9
 
Comments12 comments

topic What Parameters Determine the Best Organizational Model for HR?
I have worked in a number of organizations. The way the HR function and activities were organized was quite different. 1. CENTRALIZED. The most effective in terms of the number of HR positions was a ...
Rating8
 
Comments23 comments

topic The Role of the Chief Human Resources Officer in the Boardroom
A Corporate HR Officer (CHRO) used to be relatively unimportant in terms of influencing decision-making compared to other C-suite functions ( such as the CEO, CFO, COO, CIO, CTO, and CMO), mainly focu...
Rating8
 
Comments40 comments

topic Employee Grievances Redressal
What is the need for employee grievances redressal? What is it's importance and how is it done? When should it be done?...
Rating7
 
Comments3 comments

topic Key Sections of an Employee Handbook
I have been told that an effective employee handbook is important for an organization to manage staff and enable leaders to provide effective leadership. What are the key sections and activities found...
Rating7
 
Comments6 comments

topic Most Comprehensive Human Resource Management Model
Hi, I would like to know which is the most comprehensive Human Resource Management model? Is it the congruence, transformation, strategic HR etc? What aspects are the current models not addressing?...
Rating6
 
Comments11 comments

topic Recruitment - Attracting Best Applicants
What is the most effective way in attracting highly-qualified applicants? There are lots of ways to attract applicants, but what do you think is the best one?...
Rating5
 
Comments10 comments

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Subject

4 Changes in HR Roles and HR Responsibilities Due to Agility

Recruitment, Job Definition, Performance Evaluation, Leadership Development
When an organization is going Agile, it requires different ways of talent management to facilitate its transformation. I...
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Presentation

Strategic HRM: Human Resources as a Strategic Partner

Human Resource Management, Strategy, Value Creation
Presentation about Human Resources (HR). The presentation focuses on why and how HR can play a role in defining a compan...
Presentation

Introduction to HR Outsourcing

Human Resource Management Outsourcing, HR Outsourcing, HRM Outsourcing
Introduction into the outsourcing of HR, including the following sections: 1. Current HR status? 2. What is happening ...
Presentation

Workforce Planning for Today

Workforce Planning
This presentation plays attention to workforce planning in the dynamic and ever-chaing environment in which we live toda...
Presentation

Global HRM in a Globalized World

Globalization, Global Human Resource Management, International HRM
Presentation that introduces the concept of international HRM. The presentation includes he following sections: 1. Intr...
Video

Corporate Diversity and Inclusion

Cross Functional Team, Organizational Culture, Globalization, Organizational Change, HRM, Cultural Dimensions
In this introduction video, top managers of Skanska share their vision on Diversity and Inclusion and the strategic impo...
Presentation

Improving HR Processes: The HPWS Model

HRM, HRD, Human Resources Management, Employee Commitment
This presentation is about the concept of high performance work systems. The presentation includes the following section...
Presentation

Dealing with Harassment and Discrimination in Workplaces

Employee Harassment, Employee Discrimination, Sexual Harassment, Workplace Harassment, Workplace Discrimination
Presentation about unsafe and unfriendly workplaces, that includes characteristics and the practices to minimize them. T...
Presentation

Managing Employee Separation and Employee Retention

Employee Turnover, Employee Retention, Employee Separation, Discipline, Layoffs, Dismissing, Employee Termination
Presentation about the retention and separation of employees, including the following sections: 1. Learning Objectives ...
Presentation

HRM Issues in a Dynamic and Changing Environment

Human Resource Management
This presentation is about HRM being in such a dynamic environment. The presentation is an overview of the main challeng...
Presentation

The Changing Roles of HR and 7 Future Challenges for HR

Human Resource Management, HR Challenges, Future of HRM, HR Trends
Presentation about Human Resources, thereby focusing on the changing environment that in turn changes the nature Human R...
Presentation

International Human Resource Management

Human Resource Management, Globalization, HR in Multinationals
Presentation about HRM in an increasingly globalized environment. The presentation includes the following sections: 1. ...
Presentation

Work-Family Conflicts and Work-Life Policies

Performance Management, Work-Life Balance, HR, Programs
This presentation is about Work-Family Conflicts and Employee Performance. The presentation includes the following secti...
Video

Jack Welch's Vision on the Role of HR and HR Leaders

Understanding the Role of HRM
According to Jack Welch HR is one of the two most important functions of a company, besides finance. HR is the driving f...
Presentation

Fatigue Management as Responsibility of Employer and Employee

Fatigue Management, Human Resource Management, Absenteeism, Two Factor Theory, Commitment
This presentation elaborates on the management of fatigue and the management of it, and includes the following sections:...

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Compare with: Personnel Management Types  |  Bridging Epistemologies  |  SECI model  |  Organizational Learning  |  Organizational Memory  |  Action Learning  |  Changing Organization Cultures  |  Coaching

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