Facility ManagementKnowledge Center |
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Here we exchange knowledge and experiences in the field of Facility Management.
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What is Facility Management?Facility Management (FM) is a broad umbrella term for the interdisciplinary field of managing, coordinating and integrating processes (or activities) within an organization to maintain and develop agreed services which support and improve the effectiveness of the organization's primary processes. FM is dealing with the secondary or supporting processes of Porter's value chain. According to European standard EN15221, the scope of FM is the integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. The term is frequently used in outsourcing situations, in which such services are being provided by an external services provider. But companies can also have an internal FM department to coordinate the multitude of support services. Remember that depending on the organization, the perception of what is primary, and what is not, may differ considerably. Types of Facility Management ProvidersThe facilities management market can be generally split into 4 different areas:
From a Narrow to Broad Perspective on Facility ManagementThe term 'Computer Facilities Management' was coined by Ross Perot of EDS in the USA. In 1963, EDS signed its first long term contract for the provision of facilities management to a provide various IT services to a company using large computer systems (mainframes). EDS was the first company to offer fixed price contracts for long-term five year deals, covering almost everything that is needed to run and operate computer systems for a company.
A little later the same time the term was also used to indicate supporting services surrounding the exploitation of furniture, office space, security and cleaning services.
Over time it became an umbrella term which can potentially include a very large range of supporting services:
Categorization of Facility ManagementThe above areas can be categorized into:
Benefits of Facility Management. AdvantagesIn general, all organizations, whether public or private, use buildings, assets and services (facilities) to support their primary activities. By coordinating these supporting assets and services, using management skills and handling many changes in the organization's environment, FM may increase an organization's ability to perform its primary processes in an optimal way. Another major reason for FM is to optimize the costs and performance of assets and services. Here's a further list of some advantages associated with FM:
Compare with: Outsourcing | Value Chain | Business Process Reengineering | Vertical Integration | Horizontal Integration | Benchmarking | 3rd Party Logistics (3PL) | Vendor Managed Inventory |
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