Hospitality Management

Knowledge Center

What is Hospitality Management?

Hospitality Management (HM) is the specialized field of management services within the hospitality services industry.

'Hospitality industry' is an umbrella term that includes the following 6 segments and types of services companies:

• LODGING: Hotels, Motels, Hostels, B&Bs, Resorts, Campings, etc.
• FOOD SERVICES: Restaurants, Catering Companies, etc.
• TRAVEL: Air Lines, Cruise Lines, Rail Services, Car Rentals, etc.
• TOURISM: Travel Agencies, Tour Operators, Visitor Centers, etc.
• SPORTS: Arenas, Country Clubs, Sport Clubs, etc.
• ENTERTAINMENT: Cinemas, Theaters, Amusement Parks, Theme Parks, Festivals, Ceremonies, Parties, Concerts, Convention Centers, etc.

Characteristics of hospitality businesses

The above mentioned companies have some common traits:

• The 'product' normally is a service
• The services provided are typically:
  • Personal
  • Perishable - the probability of the service ceasing to exist or becoming unusable within a limited amount of time
  • Intangible - the state of being abstract, impossible to touch
  • Changeable - the condition of being subject to change or alteration
• Because they're always dealing with customers in a personal way, employees and managers typically require:
  • A service-oriented attitude (authenticity, professionalism and actual concern for the happiness and well-being of customers)
  • Excellent communication skills
  • Superb service skills
  • Flexibility

Studying Hospitality Management

Core subject areas in the HM curriculum include accounting, administration, finance, information systems, marketing, human resources, public relations, business strategy as well as specialized topics in the various areas of hospitality business.

Forum Forum about Hospitality Management. What Country has Optimal Clusters in Tourism? In what country do you think the tourism and hospitality industry is using Porter's diamond of national competitiveness in an optimal way? Why?... 12   Examples of Core Competencies for Hospitality and Tourism? What examples of core competencies can be seen from a hospitality and tourism perspective, based on Hamel's and Prahalad's argument on 'core competencies progressive organisations are able to differen... 6   2 comments Factors Influencing Complaint Behaviour in Hospitality Industry I'm a student doing my dissertation on complaint behaviour in hotels. Can anyone please help me and suggest factors that are making customers complaint in hotels nowadays. Thank you in advance...... 4   3 comments 🔥 Strategic Advice for Tour Operators in the Midst of the Covid-19 Crisis At the wake of the global pandemic, planes were packed, most hotels were closed, touristic sites and even national parks were closed from public. Leisure traveling is not a basic need and therefore co... 3   The Impact of Tourism on Economic Development The impact of tourism on economic growth can be observed from different angles. - Touristic investments support the regional economy by creating jobs and generating income. The income earned from t... 3   The Role of Social Media Marketing in the Tourism Industry In recent years, there has been a high and constantly growing interest by tourist companies in social media marketing, which is now considered as an important element of a marketing strategy. What ... 3   Tourism Marketing WHAT IS TOURISM MARKETING? DEFINITION Tourism Marketing (TMA) is defined as “ the activity of planning, developing, selling, promoting, pricing tourism products and services and stimulating their dem... 3   Today’s Hotel Management Systems 10 years ago, hospitality management was completely different from the situation today. Technology changed everything like ordering rooms, food delivery, etc. Does this really help the customer or ... 3   1 comments How to Apply the Main Marketing Tools in Tourism In the theory and practice of marketing there are a number of marketing methods, tools and technologies widely used by specialists. In the table you find the definition of some marketing concepts, th... 2   Revival of the Human Factor in Hospitality The hospitality industry is a powerhouse at the heart of several major world economies. In terms of its contribution to GDP it can rank alongside sectors such as manufacturing in its impact on wealth ... 2   Theories and Models Used to Measure Performance Management in Hospitality Industry I would like to gain some ideas on models and theories that can be used to measure the performance management in hotels. In fact I am doing my dissertation on performance management and I want to know... 1   4 comments Start a new topic about Hospitality Management Sign up for free

Courses about Hospitality Management. Beginners Course Advanced Course Course for Experts

Expert Tips Advanced insights about Hospitality Management. Here you will find professional advices by experts. Consultancy Tips Teaching Tips Practical Implementation Tips

Information Sources Various sources of information regarding Hospitality Management. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops. First Introduction to Hospitality Management in Tourism Sector Hospitality Management, Tourism Industry, Tourism Sector Presentation about Hospitality, thereby focusing especially on the industry sector 'tourism'. The presentation includes ... Hospitality Management In-depth Hospitality Management, Hospitality Industry This extensive presentation focuses on the hospitality industry and discusses the 2 main activities within hospitality m... Introduction to Services Marketing Services Marketing, Service Sector Marketing, Hospitality Services This presentation is about marketing in the services sector, emphasizing the travel and tourism sectors. It includes the...

Tools Useful tools regarding Hospitality Management. News Videos Presentations   Books Academic More

Compare with: Customer Relationship Management  |  Relationship Marketing  |  Customer Experience Management  |  Customer Loyalty  |  Customer Satisfaction model  |  Johari Window  |  SERVQUAL  |  Extended Marketing Mix

Return to Management Hub: Communication & Skills  |  Marketing & Sales  |  Supply Chain & Quality

More on Management  |  Return to Management Dictionary

This ends our Hospitality Management summary and forum.