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Implementation of Balanced Scorecard in Outsourcing Industry
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Akrant Kumar Jaiswal
5
Akrant Kumar Jaiswal
Accountant, India

Implementation of Balanced Scorecard in Outsourcing Industry

Hi, could someone share his/her experience of implementing the BSC in outsourcing industry? Especially the KPIs which were taken into consideration. Thank you..

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  Paul Maguire
2
Paul Maguire
Business Consultant, United States
 

Implementation of BSC in Outsourcing Industry

Implementing the BSC in an outsourcing industry is really no different than developing one for any organization. The four perspectives still apply.
Of course the internal processes associated with servicing your clients are very important, but they drive your customer value proposition like other organizations.
As for specific KPI's, first focus on the objectives that are important to you. You can use sources like kpilibrary dot com for specific measures but please let the objectives drive which measures you use. I suspect that turnaround time and up time will be key metrics.

 

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topic Balanced Scorecard Design Tips
topic Balanced Scorecard for Engineering Services
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topic Balanced Scorecard in Budget Formulation
topic Balanced Scorecard Trends and Developments
topic What the Balanced Scorecard DOES Address and What NOT
topic Formula to Calculate Balanced Scorecard
topic First Create Strategic Alignment + Line-of-sight
topic Balanced Scorecard for Financial Institutions
topic How to Determine the Efficiency of Balanced Scorecard
topic Individual Balanced Scorecard Measurement
topic Cascading the Balanced Scorecard from Corporate Level to Business Levels to Individual Level
topic Generating Data for the Balanced Scorecard
topic Balanced Scorecard in Public Sector
topic Balanced Scorecard for Universities
topic Developing a Balanced Scorecard for Projects
topic HR Use of Balance Scorecard
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topic A New Flow Oriented Scorecard: Bellwox Bureau (Value Turbine)
topic Linking Balanced Scorecard and Six Sigma
topic Balanced Scorecard for Reorganisation
topic The BSC is Now Being Stretched Beyond its Optimality
topic Spiritual Element in Balanced Scorecard
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topic 3 Types of Performance Measures
topic Balanced Scorecard for Start Up Companies?
topic Make Balanced Scorecard a Regulatory Requirement
topic Tool to Analyze the Control Proces in a Maintenance Division: BSC or EFQM?
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topic Balanced Scorecard for Software Development
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