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The categories performance criteria model of the Baldrige Award can be
used to assess management systems and identify major improvement areas.
The Baldrige Award was established by the US Congress in 1987 and named
after former Secretary of Commerce, Malcolm Baldrige. It aims to promote quality
awareness and is based on a weighted score of seven categories of performance
criteria:
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1 Leadership (120 pts.)
1.1 Organizational Leadership (70 pts.)
1.2 Social Responsibility (50 pts.)
2 Strategic Planning (85 pts.)
2.1 Strategy Development (40 pts.)
2.2 Strategy Deployment (45 pts.)
3 Customer and Market Focus (85 pts.)
3.1 Customer and Market Knowledge (40 pts.)
3.2 Customer Relationships and Satisfaction (45 pts.)
4 Measurement, Analysis, Knowledge Management (90 pts.)
4.1 Measurement and Analysis of Organizational Performance
(45 pts.)
4.2 Information and Knowledge Management (45 pts.)
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5 Human Resource Focus (85 pts.)
5.1 Work Systems (35 pts.)
5.2 Employee Learning and Motivation (25 pts.)
5.3 Employee Well-Being and Satisfaction (25 pts.)
6 Process Management (85 pts.)
6.1 Value Creation Processes (50 pts.)
6.2 Support Processes (35 pts.)
7 Business Results (450 pts.)
7.1 Customer-Focused Results (75 pts.)
7.2 Product and Service Results (75 pts.)
7.3 Financial and Market Results (75 pts.)
7.4 Human Resource Results (75 pts.)
7.5 Organizational Effectiveness Results (75 pts.)
7.6 Governance and Social Responsibility Results (75
pts.)
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The maximum attainable score is 1000. The Seven categories of Performance
model of the Baldrige Award can be used to assess management systems and identify
major improvement areas. The model fits well in organizations taking a continuous
improvement philosophy.
The Baldrige Criteria for Performance Excellence are about winning business
success with a high-performing, high integrity, ethical organization. The
Criteria help organizations respond to current challenges and address all
the complexities of delivering today's results while preparing effectively
for the future. The 2005 Criteria have been updated to deal with the specific
pressures on senior leaders; the needs for organizational, not just technological,
innovation; and the challenges of long-term viability and sustainability as
a high-performing business. The Criteria deal more directly with the topic
of execution: being agile and still executing with speed.
Book: Mark L. Blazey
- Insights to Performance Excellence 2003
Book: David W.
Hutton - From Baldrige to the Bottom Line
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Forum discussions about the Baldrige Award.
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Performance Management System versus ACR
What is the main difference between Annual Confidential Report (ACR) and the Performance Management System (PMS). I agree that the ACRs were ritualistic in nature. But, the process of PMS too have the...
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Courses about the Baldrige Award.
Beginners Course
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Advanced Course
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Course for Experts
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The best, top-rated topics about the Baldrige Award. Here you will find the most valuable ideas and practical suggestions.
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Advanced insights about the Baldrige Award. Here you will find professional advices by experts.
Consultancy Tips
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Generic Application Project Plan for Baldrige Preparing an Excellence Award Application
In the article 'How To Prepare An Excellence Award Application' (Quality Progress, May 2005), Glenn W. Bodinson provides...
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The Benefits of Applying for Baldrige Strategy, Performance
Baldrige Award applicants have cited following key benefits of the application and evaluation process:
- Acceleration o...
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Updated and Tailored Baldrige Criteria Items Baldrige Refinements
The Baldrige criteria have been updated and tailored towards certain sectors in the mean time. See:
- Business/nonprofi...
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The Financial Results of Baldrige Strategy, Performance
Although Baldrige Award applicants and recipients are citing many benefits of applying for the Baldrige Award, the Baldr...
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Best Practices for Baldrige Applying for an Excellence Award
In order to prevent disappointments during and after the application process and to receive actionable feedback from the...
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The Review Process of Baldrige Strategy, Performance
Once a company completes its application, the work of examiners and judges begins. The evaluation process consists out o...
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Various sources of information regarding the Baldrige Award. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.
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Baldrige Health Check Evaluation of Current Situation
Free spreadsheet which can be used to perform a detailed analysis of current situation and improvement areas, based on e...
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Baldrige Award Overview of the Baldrige Performance Excellence Programm
Comprehensive oOverview, with:
- Detailed information about the seven categories of the Baldrige award and the points o...
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Useful tools regarding the Baldrige Award.
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