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Gay Calimbas, United States
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What is Strategic Quality Planning?
I am a student researching about strategic quality planning. How do we develop a strategic quality plan? What are the processes involved? What are the considerations in making such a plan? Thanks for your input...
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Elaine C. Bishop
Business Consultant, United States
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Elements of Strategic Quality Plan ROI: of strategic quality
Goal: organizational adaptation
Measurements:
(1) 5-year financial & industry ratio analysis
(1) Profitability performance gap
(2) Customer indicated performance gap
(3) Review: customer-indicated performance indicators
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cisca
Project Manager, Nigeria
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Strategic Quality Plan Gay, before you can develop a strategy quality plan, first know the mission and vision of an organisation as well as its objectives.
The next step is how will you achieve what is stated as the objectives.
- Carry out a market research on what the customer wants are
- Do a SWOT analysis, find out what the strength, weakness, opportunities and threats of the organisation are
- Benchmark the organisation with a similar company and find out the merits they have over the later company.
The data collected will help in developing a strategic quality plan towards identifying, meeting and exceeding customers requirements.
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Terri Pederson, United States
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Strategic Quality Plan - The strategic quality plan must align with, and support the strategic business plan. This ensures that quality objectives are synchronized with organizational goals. This in turn best assures executive and management level buy-in, support, and prioritization of quality projects, activities, and initiatives.
- The strategic quality plan should look at the big picture with a long term view toward achieving the strategic business plan and the organizations 'vision'. So step back and consider strategic quality objectives in business, customer, process, and product areas, etc. (not just product). I agree with Cisca that SWOT and Benchmarking are valuable analysis tools that can provide the basis for both focus and direction.
- The tactical details (programs, projects, etc.) can then be based on achieving measurable targets that support accomplishment of the quality objectives and long term quality and business strategy.
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ahmed, Saudi Arabia
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Strategic Quality Plan I agree with Mr. Terri Pederson on maintaining alignment between quality objectives and the strategic business plan.
When we finish our strategic thinking and develop our vision, we ask our self:
- How quality will help achieving our vision?
- What is our quality benchmark?
- What is changing?
Then we align all objectives together to get one strategic plan instead of two plans.
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Christos Papadimas
Manager, Canada
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Strategic Quality Plan Hi, I agree with all the above but make sure you add a STEEPL analysis and a benchmark in order to be able to compare your forecasted growth.
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Robert
Consultant, United States
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Strategic Quality Plan I have to say that for me, Cisca has nailed it. Perhaps I can put more context around it: the need for quality is determined by the vision and mission and business strategy of the organization.
A quality plan aligned to this could then be considered a "strategic quality plan" in that it will reach across organizational silos.
Next look at quality and measures from the needs of different views: your customer, your company, your industry, and any external regulatory/compliance related to quality.
Then understand where your company is today, using benchmarks, scorecards, and SWOT's.
From there, develop your implementation strategic roadmap, or an acheivable plan as to the strategy now is going to be, along with a crawl-walk-run action steps over a reasonable period of time linked with measurable goals and planned success that tie back to your plan.
Most important: only do this if you have your critical stakeholders involvement and authority (C level executives, and involve them in checkpoints along the way).
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