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santhosh
Management Consultant, United Arab Emirates
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Knowledge Capturing Process and Methods
Who can share a more detailed documentation on the knowledge capture process and methods?
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Hassaan Khalid, Pakistan
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Knowledge Capturing Einstein one said "knowledge is experience. Everything else is simply information". Knowledge is basically the know-how you pick up over the years. There is no one way to capture it.
- Communities of Practice work well as they did for Siemens I believe. Other than that,
- Expert directories, and
- Encouraging your employees to share knowledge, and
- Giving them incentives
may help. But you can not really capture knowledge in any way.
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C. A. Dickey, United States
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Knowledge Receptor Knowledge that is not shared becomes stagnant.
Even when knowledge is shared, it must find a receptor in which it can be collected.
The capacity to receive increases with wisdom.
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Elizabeth Coleman
Innovation Consultant, New Zealand
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Knowledge Centered Service (KCS) Methodology The methodology of Knowledge Centered Service (KCS) has a double loop process that includes knowledge capture processes and methods. The Solve Loop includes practices that are clearly defined and supported by the Evolve Loop, which focuses on leadership and communication, performance indicators, process improvement indicators and content health. To read more about this methodology and the documentation available for every aspect, visit the website: www.serviceinnovation.org and www.thekcsacademy.net.
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Lloyd Lawrence
Manager, Australia
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Knowledge Capture Process Challenges I'm sure you all agree, it is challenging to define a specific process for any part of the knowledge lifecycle, due to intangible nature and diverse ways in which one can capture, for instance, as one would need to consider the steps in all of the knowledge tools across their organisation.
I attempted to list all of the common tools across our company as the framework and link to the defined process for each of those rather than repeat. I strive for the single source of truth wherever possible.
The challenge is that my capture process is very short and generic in nature, therefore not truly accepted as a process. This is where the strength of Knowledge Centered Service (KCS) lies. KCS, being a subset of Knowledge Management and specific to ICT support… This has been a good reminder for me to revisit KCS and draw from it for inspiration against a wider-scoped knowledge management environment.
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Lloyd Lawrence
Manager, Australia
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Stagnant Knowledge versus Emergent Knowledge @C. A. Dickey: Good point you raised about stagnant knowledge. In a lot of cases (but not all) stagnant knowledge rapidly loses its value and highlights the need to also have Emergent Knowledge in today's rapidly changing and highly competitive environment.
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