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Dilip Khanal
CEO, Nepal
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Sharing Environments in Knowledge Management
Knowledge management (KM) is a dynamic process. Information comes from various stakeholders but is often lost before something is done. If an organization offers a 'sharing environment', then some of such knowledge may be captured and could be beneficial for the organization.
Depending upon the size of the organization, there are several knowledge sharing environments possible, for example:
- Regular meetings
- Sharing retreats
- Reporting
- KM system
- Social net. Such network is technically possible and many companies have benefited from the transmission of knowledge beyond hierarchical boundaries.
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KK Verma
Director, India
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Establishing Knowledge Sharing Environments All information can not be termed as knowledge. So when we're considering establishing knowledge sharing environments, we must be careful not to be willing to capture ALL the knowledge. What I have seen, in many organization is that quite often all trivial information is being gathered, while real knowledge is neglected.
We need real wise people with a clear understanding of knowledge who can gather information and create a wisdom domain, as part of knowledge management.
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Dilip Khanal
CEO, Nepal
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Sharing Environment Enables Wisdom to be Applied @KK Verma: Knowledge management is just a tool to promote sharing information first. The next phase includes processing of the information, where wisdom is helpful.
I feel that we should be free from any bias about wisdom. Actually, it depends upon the person's perception.
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KK Verma
Director, India
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Processing of Information is a Work of Expert I may agree with you when you say that wisdom comes out of processing of information.
I would just like to add that this processing of information is a tricky job. This needs experts. Only a true professional person can take out wisdom from information.
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Jaap de Jonge
Editor, Netherlands
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Creating a Knowledge Sharing Environment @KK Verma: I agree with your first reaction. In fact, that is precisely what we did before we created the 12manage platform: think about the knowledge domain first ('management'); then create the knowledge sharing environment (this platform).
When there is no choice (specialization) for a domain, what you will get is a very large, generic and not very useful collection of data. By specializing in one domain, you allow for a much higher level of knowledge exchange, and you attract professionals/experts, such as you can witness on 12manage.
By the way, I think there is a third key element we need to consider early besides the
1. Knowledge sharing domain, and
2. Knowledge sharing environment, being:
3. Knowledge sharing rewards for contributing.
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Dilip Khanal
CEO, Nepal
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Creating a Knowledge Sharing Environment: Reward for Contribution @Jaap de Jonge (Editor): many reasons could exist for sharing knowledge. Accordingly, rewards have to be designed.
In some society, a few words of appreciation will do: for example, a Japanese company selects the best staff on the basis of useful knowledge shared by him/her. The sharing community assigns thank you points for valuable knowledge shared. At the end of the year, the staff member who received the highest number of thank you points is awarded the "best staff of the year"-award.
Initially, this was a voluntary initiative in the company, which the management endorsed later.
My point is: we have to devise relevant awards for sharing which the contributors value.
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Jaap de Jonge
Editor, Netherlands
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Rewards and Awards for Contributors in Knowledge Sharing Thanks for bringing that up, Dhilip, I agree with you.
No doubt most people are extremely sensitive for a "thank you" when sharing information. I often do that if someone shares a good piece of information on 12manage.
Another example of rewarding contributors to a knowledge system like 12manage is that contributors are awarded automatically by raising their position in search results, and in our SIGs and Communities.
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