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Jaap de Jonge
Editor, Netherlands
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Civility and Respect Towards Employees
Sizable research on Civility by Christine Porath revealed that 20,000 respondents (employees from all over the world) ranked "respect" as the most important leadership behavior.
However these same 20,000 respondents also report disrespectful and uncivil behavior is increasing each year!
Porath's quite current book in these times shows what incivility is costing organizations in an entertaining mix of statistical data and anecdotal evidence about the costs and rewards of uncivil and civil behavior. While some of the civility strategies discussed in the book could be considered somewhat basic (Say please and thank you, Don't interrupt, Share credit, Ask questions rather than barking orders), a surprising amount of leaders, managers, and organizations don't always practice them 😉.
 According to Kristy Rogers, the main reason for this remarkable disconnect” between the importance and current practice of respect is that some managers could be unaware of the difference between "owed respect" and "earned respect":
- OWED RESPECT is given equally to all members of an organization. It includes civility and a culture that each employee is considered inherently valuable.
A lack of owed respect is typical for following environments: Taylor-like, micromanagement, uncivil, abuse of power, sense that employees are interchangeable.
- EARNED RESPECT recognizes specific individuals who are showing valued qualities or behaviors, or are achieving good results. It distinguishes employees who have exceeded expectations and, particularly in knowledge work settings, affirms that each employee has unique strengths and talents.
A lack of earned respect is signaled by phenomena like: stealing credit for other peoples’ success, failing to recognize (and reward) individual achievements by employees.
Sources:
Christine Porath, "Mastering Civility: A Manifesto for the Workplace", 2016, Grand Central Publishing
Kristie Rogers, “Do your Employees Feel Respected? Show Workers that they’re Valued, and your Business will Flourish”, HBR Jul-Aug 2018, pp. 62-71
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KOEHL Maryse
Professor, France
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Respect in Organizations Interesting this approach of owed respect and earned respect in managing. Respect is a base of the relational competence theory. Earned respect is in link with consideration, acknowledgment based on the quality of professional competencies.
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Paramathmuni srinivas Kumar
India
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Owed Respect in Recogntion of Potential If one recognizes the potential of each employee (in terms of inherent capacity to grow etc.), then respect is given naturally.
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Ivan Kohlinsky
Management Consultant, Guernsey
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Don't we Expect This Universally? Isn't it that the respect that we should give and show (and really expect in return) in every aspect of life should be carried over into our working environment/working life?
The problem area nowadays seems not necessarily to be respect for the PERSON, but respect for their VIEWS, and for their right to EXPRESS them, if these don't fit neatly into someone else's 'Weltanschauung', often that of a vocal minority. I hope that I swerved any political insensitivity in this by using the German!
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Steven Cooke, Philippines
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What Causes the Lack of Civility/Respect? As noted in the examples for each type, a general lack of civility and respect in any form is an indication of poor management. Respect is part-and-parcel of an organization's "culture". As also noted, this information is not new - simply ignored by too many.
So, the pertinent question may really be: What is the DRIVER for ignoring a basic enabler of good business?
As with safety, there is usually a short-term perceived benefit for the individuals (and particularly management) who's ignorance or selfishness precludes either a long-term view or a harmonious corporate culture.
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Graham Williams
Management Consultant, South Africa
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Civility and Respect Towards Employees A bit of a chicken and egg problem; is civility and respect a manifestation of values or does the practice of civility and respect lead to reinforcement of values and virtues? Is it perhaps a closed loop system?
Either way this discussion cannot ignore the foundational place of character virtues, which lead to practiced behaviours...
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Riphagen
Financial Consultant, Netherlands
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Respect in Times of Radical Change What if one wants to increase the performance of a business and if a small or incremental increase in performance is not what the businesses or circumstances need? What if a drastic or radical change is needed?
What I see in times of extreme changes, is that respect then often takes a seat on the backbench.
Trump is viewed incivil by a large amount of people in the world. Trump claimed that the US Government needed a drastic overhaul. Likewise, in business, when a radical overhaul is needed, there are also many situations where respect is nowhere to be seen.
That leaves me with the question if you can also reach the desired result of extreme change in a better way with owed respect and earned respect. Or is lack of respect a necessity in such times?
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Emmanuel Rasesia
Teacher, Botswana
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Owed Respect versus Earned Respect Thanks for providing the distinction between the two (owed versus earned respect).
I have always been worried by exclusion of owed respect. Managers and leaders who are punitive in dealing with those they supervise fall in this category. They fail to build relationships with their employees before demanding respect from them.
I believe that all people deserve respect by default. It will be up to them to discredit themselves by showing they are not worthy of it!
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Graham Williams
Management Consultant, South Africa
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Respect Towards Employees is not a Means to an End I believe that respect comes from the inside out - and is not a tool to be used to influence performance. The latter may result, but respect is not a means to an end. I like the definition of respect which says that respect is made up of "re" and "spect":
RE = again.
SPECT = look (as in spectacles).
So the leader with a heart to look at each person again and again until she is able to see the wounded inner child and/or divine potential within the other, is what is sorely needed in the world today.
If this is the motive then the owed respect (you owe me) or earned respect (another form of 'you owe me') becomes superfluous...
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Bernhard Keim
Business Consultant, Germany
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The Importance of Respect in Organizations and Society If you want to be heard you must pay respect to others. Listening is the hallmark of an OPEN ORGANIZATION OR SOCIETY. Without listening (i.e., paying respect to others) there is no way to develop a co...
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Steven Cooke, Philippines
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Sincerity / Respect is not a Method @Graham Williams: That's a VERY pertinent and important point in many "management" discussions! Respect is NOT a "technique" to enhance performance. It's not something you "do" to act like a better ma...
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Jaap de Jonge
Editor, Netherlands
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Is Respect Innate or Acquired? Thanks 🙏 to all of you for your contribution to this topic so far. @Steven Cooke: I believe we can largely distinguish 2 groups:
Natural
For many people being civil or respectful towards o...
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Steven Cooke, Philippines
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Acquiring Respectability @Jaap de Jonge: I agree that some people are unfortunately deficient in "respect" characteristics. If becoming a better manager of people is a motivation for people to learn how to exhibit and deserv...
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Maurice Hogarth
Consultant, United Kingdom
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Recognition Shows Respect How do we show respect towards and employee?
Through recognition. Recognition is based on consideration and caring and shown through communication:
Courteous greeting and acknowledgement: “pleas...
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Bill Boynton
Teacher, United States
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New Operating Norm I believe the value of respect is a critical component for self-realization, of becoming all that one envisions for themselves, self-respect.
However, we are creating a society and a business communi...
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Maurice Hogarth
Consultant, United Kingdom
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Respect is Earned not Owed Replace “respect” with “civility”; the messages are the same.
No-one is “owed” respect; it is not a right to be demanded. Of its nature, it is earned.
Owed civility; courtesy, consideration? Yes, as...
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Steven Cooke, Philippines
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Civilization and Honor @Maurice Hogarth: I agree that there is a necessary but subtle distinction between attitudes that are 'required' for civilization to exist (diplomacy) and those that can only really be EARNED by behav...
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Graham Williams
Management Consultant, South Africa
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Civility and Respect Towards Employees Here's an article I've written quite recently and I believe it is relevant to this discussion: Show Some Respect....
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Maurice Hogarth
Consultant, United Kingdom
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Respect Dissed @Steven Cooke: Yes. It seems also to be demonstrated by gang leaders who demand "respect" and punish/go to 'war' if they consider themselves "dissed". When what they are actually demanding is submissi...
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Moderated AI
Netherlands
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Why Being Civil and Respectful (Towards Employees) Works Civility and respect (towards employees) form the bedrock of a healthy and productive (work) environment.
Civility entails treating others with kindness, politeness, and consideration, fostering a ...
7-5-2024
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Jaap de Jonge
Editor, Netherlands
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Countering Uncivil and Disrespectful Behavior of Leaders Thanks for sharing your ideas. So far, I learned a couple of things from this best practice:
Respect for others ranks as the most important leadership behavior.
Nevertheless, disrespectful and...
8-5-2024
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Julius Dalyop Mwantep
Entrepreneur, Nigeria
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Owed Respect and Earned Respect in Organizations Well understood about owed respect and earned respect in managing organizations....
11-5-2024
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Elizabeth Korasare
CEO, Ghana
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Give and Take Respect @Bernhard Keim: You hit the nail right on the head. We are seeing authoritarianism in all areas of our lives now, from governments, to executives, to supervisors, to church leaders and even husbands a...
11-5-2024
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Oshun, Grace Okaima
Lecturer, Nigeria
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RESPECT IS RECIPROCAL Respect was always considered something one had to earn. Owed respect appears to be an aberration. Respect, they say, is reciprocal. Treat others with respect and you get it back.
Respect is an attit...
11-5-2024
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Anonymous
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The Golden Rule Wrt Managing Civility in the Workplace The Golden Rule: "Do unto to others as you would have them do unto you" is forgotten and not practiced by many.
This simple rule should be the foundation to all of our interactions. Incivility in the...
13-5-2024
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Maurice Hogarth
Consultant, United Kingdom
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The Golden Rule Reconsidered @Anonymous: Agreed that this is the normal expression and the points that you make, although the distortion of the industrial tribunal system in the UK, which is intended to deal with such matters, ma...
14-5-2024
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