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Telecom Example of Six Thinking Hats
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Rohit Singh
24
Rohit Singh, India

Telecom Example of Six Thinking Hats

If a live subject can be discussed so that it is more clear how to use the Six Hat Thinking. May be some case from Telecom Industry. Thanks...

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  Gary Wong
1
Gary Wong
Consultant, Canada
 

Dealing with a Service Outage

An example in the telecom industry would be the I&R (installation and repair) workers using 6th to restore service during an outage. Troubleshooting is an intuitive skill that relies on learned practices based on past experiences. What each worker on the crew has to offer needs to be properly organized otherwise a free-for-all discussion breaks out.
The crew leader would facilitate the process using a short 2-5 minute hat sequence:
Blue hat: What's the problem? Who's involved? Who's here to help?
White hat: What do we know? What don't we know? What past experiences do we have that seem similar?
Green hat: What are the possible faults? Fixes?
Red hat: Let's use our gut-feel and pick one to start.
Six Thinking Hats provides a structured, disciplined approach for trouble crews. It allows everyone the opportunity to be heard. Then the final decision is made by the crew leader.

 

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Special Interest Group


More on Six Thinking Hats
Summary Discussion Topics
topic Resolving a Business Argument
topic Clarification: Team Process
topic Examples of Using Six Hats Thinking
topic Situational Thinking Hats?
👀Telecom Example of Six Thinking Hats
topic Techniques for Real Dialogue in Organisations
topic Wearing the Blue Hat
topic Challenging Plans or Ideas: The Ritual Dissent Approach
topic Six Thinking Hats is Parallel Thinking
topic 6 Thinking Hats are Rubbish
topic Systematic, Deliberate Thinking is not Easy to Do
topic Instilling Constructive Participation: 15-minute Soliloquy
topic Everybody Should Wear More Than 1 Hat
topic Six Hats Great for Teaching at University
topic View Response to COVID-19 Wearing Six Thinking Hats
topic Business Conflict Resolution
topic Six Hats is Universally Applicable
topic Switching Hats by Top Managers
topic Taking Advantage of Conflicts in Group Decision Making
topic Distorted Western Adversarial Thinking
topic Seventh Thinking Hat: Grey for Wisdom
topic Tools to Consider Multiple Perspectives
topic Avoiding Groupthink with 6 Thinking Hats Process
topic Six Hats really great
topic Can Myers-Briggs Type Indicator Improve Thinking?
topic Current Status of Six Thinking Hats? Hot News
topic Conditions for 6 Thinking Hats. Assumptions
topic Six Thinking Hats for Instructional Design
topic The Role of the Group Facilitator in Six Thinking Hats
topic Additional 7th Thinking Hat?
topic Edward de Bono Obituary
topic How to Facilitate Mutual Understanding and Conflict Resolution
topic Six Hats Certification
topic Six Thinking Hats for Software Testing at Google
🔥 Edward de Bono Stole Six Hats
topic Six Thinking Hats is Great for Exploring All Points of View
Special Interest Group
Knowledge Center

Six Thinking Hats


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