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Riassunto
Ovviamente, nessuna società spera di affrontare “situazioni che causano una crisi significativa negli affari che stimola un vasta eco sui media„ (crisi). Lo scrutinio pubblico che risulta da questo interesse dei media spesso riguarda le normali operazioni dell'azienda e può avere un effetto finanziario, politico, legale e governativo negativo. Si deve temere una notevole distruzione di valore, specialmente quando la crisi non è maneggiata bene nelle percezioni dei media/opinione pubblica. La gestione delle crisi ha a che fare con la giusta risposta ad un eventuale crisi (preventiva, strutturale ed ad-hoc).
Alcuni aiuti e suggerimenti generici sulla gestione di crisi
Preparare in anticipo piani di emergenza (team e membri della gestione di crisi possono essere formati con un lasso di tempo molto breve, preparandosi su crisi di vari generi)
Annunciare immediatamente e chiaramente all'interno che le uniche persone autorizzate a parlare della crisi al mondo esterno sono i membri del team della crisi)
Muoversi rapidamente (le prime ore dopo i primi segni di crisi sono estremamente importanti, perché i media spesso costruiscono sulla base delle informazioni delle prime ore)
Usare consulenti di gestione di crisi (i consigli obiettivi da parte di consulenti esperti in materia sono importanti, per usare l'esperienza di specialisti di immagine aziendale)
Fornire informazioni esatte e corrette (ricordarsi che provare a maneggiare le informazioni sarà danneggiante se è scoperto, anche internamente!)
Nel decidere sulle azioni, considerare non solo le perdite nel breve termine, ma focalizzarsi pure sugli effetti nel lungo termine.
I dirigenti a qualsiasi livello dell'organizzazione, sono impiegati per gestire le crisi e spesso lo fanno giornalmente. Le loro abilità sono realmente testate quando devono gestire crisi significative che hanno il potenziale di interrompere il processo della creazione di valore dell'organizzazione, le fonti di reddito, le spese d'esercizio, il prezzo dell'azione, la posizione competitiva ed il business in corso. Paragonare: Leadership Carismatica. La gestione più efficace di crisi è quando le crisi potenziali vengono rilevate rapidamente e trattate - prima che possano avere effetto sul business dell'organizzazione. In quei casi non destano mai l'attenzione degli stakeholder chiave o del grande pubblico dell'organizzazione per mezzi dei media.
Creare un piano di continuità del business
Nei casi in cui la crisi è già scoppiata, o è inevitabile che la crisi abbia un effetto sugli stakeholder chiave dell'organizzazione, un piano di continuità del business è utile per minimizzare la distruzione ed i danni. Sviluppare un tal programma può sembrare una operazione scoraggiante, ma in realtà è un documento di senso comune. Comporta l'identificazione di quelle funzioni e quei processi critici nel business, e la progettazione di piani di emergenza comunicativi ed operativi per affrontare il potenziale guasto di uno o più di loro, e di come gli stakeholder chiave reagiranno quando lo scopriranno. Un elemento importante che a volte è trascurato è verificare il Piano di Continuità del Business. Le società con i piani di continuità del business saranno in una posizione migliore per minimizzare l'effetto sul business e i danni finanziari. Inoltre, i dirigenti possono trovare che il processo di sviluppare questi programmi ha anche un beneficio indiretto. Le loro organizzazioni sono più sensibili a situazioni possibili di crisi che potrebbero interrompere il business ed interessare le spese d'esercizio, i profitti e lo sviluppo generale. Di conseguenza i loro manager rispondono più velocemente ed efficacemente per allontanarle.
Referenza Bibliografica: Laurence Barton - Crisis in Organizations II
Referenza Bibliografica: Steven Fink - Crisis Management: Planning for the Inevitable
Gruppo di Interesse Speciale
Gruppo di Interesse Speciale Gestione delle Crisi | Pianificazione della Continuità del Business .
Discussioni nei forum sul Gestione delle Crisi | Pianificazione della Continuità del Business.
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Crisis Management: Procedure Da Seguire in Caso di Crisi
Premesso che di solito le organizzazioni (anche grandi) sono impreparate a gestire una crisi, a titolo esemplificativo, dove è possibile reperire un piano di crisi, ovvero una serie di procedure da se...
Types of Crises
In a recent paper, Erika Hayes James and Lynn Perry Wooten distinguish between:
1. SUDDEN CRISES (Natural disasters, Terrorist attack, Plan explosion, Workplace violence, Product tampering, Sabotage,...
Crisis Leadership
Publilius Syrus already wrote in the 1st century BC: "Anyone can hold the helm when the sea is calm". This crisis management axiom is so important to leadership and management that we have it on the m...
Steps Before Executing the Contingency Plan in Case of a Crisis
Contingency Planning is very important. Before actually executing the contingency plan, certain critical actions have to be taken such as:
1. Quickly gather, analyze and interpret factual data and in...
Not Learning from Previous Incidents: Horror Stories
I recently watched a review of the fire aboard the USS Bonhomme Richard on July 12, 2020. The fire occurred while the amphibious assault ship was undergoing maintenance at Naval Base San Diego. The fi...
Crisis Management After Action Reviews Types
In a world that is constantly moving on from one crisis to another, organizations should assess their responses to said crises to determine if their actions taken were the optimal strategies, tactics,...
Statistics on Business Continuity
Here are some facts that show the importance of Crisis Management / Business Continuity Planning.
There were 930 companies operating from the World Trade Centre towers when the September 11 attacks t...
Execution in Crisis Management
It is not only to forecast/ plan for the contigencies but also the execution in case of actual crisis. There have been several instances in my career of around 17 years now that this concept has been ...
Disaster Risk Management (DRM)
What is Disaster Risk Management (DRM)? Meaning
DRM, if we understand this concept of management in an integral way, constitutes a solid permanently available mechanism for authorities as a means of ...
How to deal with the Media in a Crisis?
Sometimes, it's hard for the company to deal with the media. If the case is 100 % black propaganda (such as libels or slanders) from others, is not too hard to gather all the fact for the press. But, ...
Why Did Nobody Prepare for This Crisis?
The article above explains that it's important to prepare contingency plans in advance, before an actual crisis occurs.
Isn't it remarkable that neither governments, nor financial regulators, nor fin...
Crisisology as a Discipline
I am seeking information regarding activity in the area of crisisology in Europe. Can someone bring me up-to-date as to what is being practiced and published there? There isn't much of anything going ...
Commander's Intent
My son started a new position this week. The first thing covered in orientation by the management team were the Mission, Vision, and Values (MVV) of the organization. One might think that this is a fa...
How Often Should Contingency Planning be Performed? Frequency
Does shortening the frequency of contingency planning to say 2 to 4 weeks help in doing a better strategic planning job?
To enable this, using the feedback received from the first iteration in the se...
The Pressure of IT on Leaders and Managers
Recently, some people have shown interest in complicated versus complexity. There are a few differences in the descriptions of the two concepts, but those are few and do not take away from the fact th...
How to Develop an Exercise Program for the Emergency Plan?
To avoid loss of lives during an accident, it is good practice to exercise the emergency response plan.
My question is: how to develop such an exercise plan? Who can provide a brake down events list ...
Measures by Companies Against the Covid-19 / Corona Virus
It affects almost everyone in the world – the Corona Virus also known as Covid-19. It has put countries in lockdown, forced businesses to close or work on minimal staff, cancelled gatherings and put t...
International Association of Emergency Managers
For those professionals engaged in crisis and emergency management I would recommend you look at iaem.com
The International Association of Emergency Managers (IAEM) now has 7 global councils and over...
Steps in Case of a Product Quality Crisis
What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)?...
Combine Contingency Planning with SWOT Analysis
There is a strong case for all companies / organizations to regularly do a serious SWOT analysis - all 4 boxes and combine that with Contingency Planning.
There is the possibility that a sudden Weakn...
Understanding Scenarios and Consequences in Contingency Planning
A failure in most "contingency planning" is that it's analytical rather than strategic in nature. In complexity and systems thinking, an important attribute is to understand consequences.
Managing co...
The Conflict Management Life Cycle
The company is exposed during its activities to a set of conflicts with its stakeholders, and it is necessary for the company to manage any conflict arising according to its interests. Therefore, publ...
Crisis Management Software
Hi members, I am looking for a crisis management software package with a mobile facility, should anyone have any experience in the same just please communicate it back. Regards....
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Win the Race to Disclosure
In a short article about crisis management in the media William Essex also stresses how important it is to win the race to disclosure. And he also gives some rules:
1. Be first to issue information o...
Common Errors Leaders Make during Crises
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders...
The Spokesperson of your Crisis Management Team
The spokesperson plays a major role in the time of crisis; they are the face of the organization and represent it as a whole in front of any/every third party. This person should have a role of signif...
Why Contingency Planning? Importance and Benefits
Simpkins (2009) argues that Contingency Planning (CP) is probably the most important topic of an organization’s overall strategic plan. The importance of preparing for any contingencies must not be un...
Preparing for domino effects Remember and realize early on that one crisis can lead to another, and multiple crisis can occur at the same time. Consi...
Building a Contingency Team In order to build an effective contingency team, members need to be intelligently chosen. You need members with the foll...
Leadership, Crisis Management, Preparing for a Major Event, Preparing for a Pivotal Moment, Coaching, Negotiating When people are connected to their core self and values, they are more likely to achieve their best performance as they ...
Risk Management, Crisis Management In their 2000 book "Managing Crises Before they happens" Mitroff and Anagnos explain their critics on traditional risks...
Leadership, Managing Time, Reactive Management Framework, CEO Time Management Leaders have to manage their time too. Time management (TMGT) is for CEOs even more important than it is for the rest of...
Financial Crisis Signals for a Company Due to the global economic crisis affecting companies of all industries and regions, there is a lot of interest in crisi...
Understanding New Risk Categories, Risk Management In his 1992 book "Risk Society: Towards a New Modernity”, Ulrich Beck describes new risk scenarios that companies have t...
Strategic Risk Management, Transparant Risk Management Risk is an essential part of any investment.
Modern organizations are giving more attention to their risk profile to be...
Risk Management, Business Ethics, Ethical Decision-making, Crisis Management, Corporate Responsibility The financial crisis of 2008 has been partly the result of managers and executives taking excessive risks. That's why Fe...
Leveraging Crisis How marketers respond to the new consumer psychology of the current downturn? 1) For companies with a relatively strong ...
Fonti di Informazione
Varie fonti di informazioni su Gestione delle Crisi | Pianificazione della Continuità del Business. Qui troverai powerpoint, video, notizie, ecc. da utilizzare nelle tue lezioni e seminari.
Crises, Crisis Management, Quick Decision-making, Crisis Response, Corona, Covid-19 Dr. Michael J. Ryan of the World Health Organization speaks about the lessons he learned while dealing with the Ebola cr...
Leadership, Crisis Management Presentation that assesses the characteristics that leaders should have and actions that they should take for effective ...
Media Training, Media Training, Crisis Management, Success Stories, Media Interview Former BBC Producer Andrew Carapiet distinguishes 2 different situations in which you are likely to have to talk to the ...
First Awareness of the Importance and Main Aspects of Continuity Planning This video touches on many key topics of Business Continuity Planning with some humor:
- The Need to have a Backup Plan...
Performance Management, Employee Empowerment Colorful presentation with speaking notes about 3 tools to improve organizational performance: Teamwork, Communication a...
Crisis Management, Crisis Categories, Crisis Stages, Crisis Team Formation Comprehensive presentation about Crisis Management in organizations that includes interesting facts about performance of...
Introduction to Crisis Communication Planning, Contingency Planning In this concise video Debbie DeWitt of Visix explains 7 steps to putting together a crisis communications plan:
1.̳...
Crisis Management Best Practices, Crisis Management Tips Five good crisis management tips by Sam North.
1. Deal with it. Since a crisis not just goes away, you have to co...
Leadership, Communication Skills, Leadership Communication Framework, Barett According to Barrett (2006) leadership communication can be referred to as the determined and purposeful delivery of mes...
Critical Thinking, Testing Assumptions, Avoiding Fallacies, Avoiding Biases, Dealing with Emotions Presentation about critical thinking for decision making, including the following sections:
1. Failure of Imagination
...
NGO, NGOs, Crisis Management, Disaster Management, Crisis Response This presentation is about NGOs, specifically focusing on their role in disaster management. The presentation includes t...
Crisis Management, Leadership Development This is a useful presentation about effective leadership in crises, including the following sections:
1. The importance...
Understanding of the Need to Have a Business Continuity Plan, Organizational Resilience Organizations have to be prepared to deal immediately with events everywhere around the world (from natural disasters to...
Business Continuity Planning, Disaster Recovery Planning, Crisis Management, Organizational Absorption Presentation about Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). The presentation includes th...
Initial Understanding of Risk Management, Risk Management Introduction Managing risk is essentially a process of asking and answering six relatively easy questions no matter what setting (per...
Reputation Management Activities, Strategic Reputation Management, Reputation Perceptions Concise presentation that provides an interesting framework for reputation management. It particularly focuses on 4 key ...
Reputation Management, Risk Management This presentation focuses mainly on the importance of reputational risk and the necessity of reputational risk managemen...
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